Customer Testimonials
We had very good experience with trek Coburg. Very helpful and excellent service.
excellent advice and support, very friendly relatable people.
Great service from Tatiana and Tony. Lovely sales team and had a great time receiving my new bike and setting up.
Friendly, helpfu , knowledgeable staff willing to answer every question. Available and attend to you quickly when you have finished browsing. Quickly help to add or check your bike. Cater to all cyclists happily even if your budget for buying is tight.
The team are very friendly and helpful.
The staff are fantastic at the Sunshine Coast Trek Store.
They took a genuine interest in sorting the right Trek for me.
10/10 for customer service and customer support. Keeping me informed about the progress of my bike build and arrival of my extra components.
They were also quick to respond to any questions I had. Top notch service.
Many thanks to Kirsten and her team.
Always very professional and ready to solve any problem or issue
Is the most reliable bike company I ever had.
Every one in the shop is a pleasure to deal with
Store assistant took the time to measure me before selling me a new saddle. I didn’t ask, she offered which was a nice touch.
So polite & extremely helpful no matter the question.
Mechanics were courteous and respectful, solved my problem and presented alternatives without being pushy.
The service was excellent.
Great service thanks
Very friendly and helpful team
Brand is strong and well known, good range of products
The helpful and friendly staff like Ali, Karen, and Pete from Trek Bike Penrith.
The team were super friendly and I finally have my bike back in working order. Thanks crew!
Super helpful, great to speak with. Always willing to help/teach people who have no idea what they are talking about!
Really impressed with the sales and service assistance provided.
It was the customer service from your staff that will give me reason to come back again
Great service. Love the bike.
Always open, well stocked; always good for a chat and/or advice.
Thanks!
Great service and love the bike.
My only complaint was the lengthy wait for the specific bike in my size. Not the fault of the store or the staff. Still highly recommend!
Huge shoutout to the team at Trek Bikes Bennetts Green. After a quick phone call they took my son’s bike straight in during the school holidays and replaced a broken sprocket the very same day — no questions asked. Absolutely amazing service, friendly staff and a lifesaver for a kid wanting to get back out riding. Highly recommend!
Had what I needed and friendly and helpful staff. Shout out to Karen.
I really like the quality and design of Trek bikes and accessories. My Trek FX 2 feels smooth, comfortable, and very well built, especially for fitness riding and daily commuting. I also like how clean and integrated the Trek and Bontrager accessories are, which makes it easy to keep the bike looking minimal and premium. The staff and service have also been very helpful and knowledgeable, making the overall experience enjoyable and professional.
Awesome bikes and followed up by excellent service by Dylan, Daniel and Jasper leading the way with the team.
Staff go the extra mile, always ready to offer their advice.
Very helpful and knowledgeable staff
Great service and got a hard to find part for my trek rail extremely quick. The team did an amazing job!
First name removed
Great service and advice, quality products and well stocked- everything I need and more that I want!