Customer Testimonials
Always a fast and friendly service from everyone in the store. And great advice on any matter pertaining to cycling, without it ever feeling like a brand push. Love going to Trek QV
Professional service
Very quick and helpful same day (same minute!) service close to closing time. Thanks again.
Great service, staff super helpful
Incredible staff, incredible customer service, beautiful store…simply amazing.
Fantastic customer service and all round great products!
Very helpful and patient. They help me when i was having problems using a product i bought from them.
Professional friendly and helpful staff.
reliable and the servicing is always fast same day
Good service, the team got the required product for me from another store and it was ready to be picked up the same day.
Great, friendly and knowledgeable staff.
Helped to find what I was looking for
Quality
Repaired a broken spoke at short notice. Much appreciated.
The dream team at Trek Brunswick East - Jackson & Jayden!
Jackson, the man, the myth, the legend! hands down one of the best bike mechanics out there. His attention to detail is next level, and he treats every bike like it’s his own. Whether it’s a simple tune-up or a full overhaul, he gets it running smoother than ever and always takes the time to explain what’s been done.
And a big shoutout to Jayden up front - always welcoming, friendly, and genuinely passionate about helping you find what you need. His positive attitude and easy-going nature make every visit a great experience.
Together they make Trek Brunswick East the go-to spot for top-notch service and good vibes. Couldn’t recommend the team more highly!
In store service was excellent. Very knowledgable and helpul
The knowledge and helpful recommendations by Matt. He wasn't pushy but was willing to answer all questions regarding about what is suitable for a beginner.
Simon was absolutely fantastic. As a beginner, he was a great guide to picking my first bike and associated items.
Quick easy and very happy with the service. The bike looks amazing. Great job guys. Definitely recommend the store, 10/10
Smooth transaction
Good range helpful friendly staff
Patient and helpful !
My Dual Sport + 2 Stagger AU S Galactic e-bike I bought from Trek Bicycles, Williamstown, Victoria approx. 12 months ago recently received a complementary level 1 service. On arrival to drop off my e-bike, I received a warm welcome my Michael (technician), Jerry and team. My e-bike was serviced and collected in 2 days ready to continue my cycling adventures. The Trek Bicycle team, Williamstown are the best, offering professional bicycle services, extensive product range to suit any cyclist level (from beginner to professional), expert advice and welcome any questions. Can highly recommend!
Very helpful assistant.
Awesome service, Riley, Jack and Jordan from the Whitfords store just know the stuff that maters. Always going above expectations, best ever store support, TREK need to bottle it. Thank you guys. K
Sam was really helpful guiding me through my new Madone purchase, thanks heaps Sam, we'll see you out on the river loop!
Great customer service
High quality products and excellent staff assistance
I liked that Stephen and the team at Trek QV Melbourne were all very nice and friendly. Stephen explained really well the difference between the Trek series of bikes so I was able to make an informed decision on the bike I purchased.
They provide a very efficient and good service .
The guys there are all very helpful and friendly to deal with.