Customer Testimonials
Exceptionally tidy store with a great spacious layout. Friendly amd helpful staff with a great knowledge base.
No issues. Good variety of products. Friendly and informative staff. Good service.
Great advice, friendly service and great product.
Staff are professional and friendly, genuinely happy to assist with any questions. Booked in two bikes for a service and they were quick and efficient and did a great job.
Ben's an awesome guy.
Great personalized service
Wide range and variety and genuine customer support
Have always been treated well we like honesty
Good customer service, honest, good communication, good work, well priced
I love the friendly and helpful service I always get, particularly from Charlie, when I walk into the shop. I also love that Stu went over and above when looking at my bike to ensure it is working as smoothly as possible. Always appreciate willingness to help and resolve any bike issues I have on the day even if I drop in without warning. Thanks so much team- it is all very much appreciated.
Great staff. Easy to deal with
I was very happy with the service and my handlebars look fantastic.
Speedy turnaround on same day issue, knowledgeable, egaged and helpful staff.
helpful people
Great range of bikes, nutrition and friendly staff. Only improvement would be to have more shoe sizes and clothing range. Love Rapha, but need more colours and sizes.
Very helpful staff with really good advice and demonstrating the madone sl6 capabilities. Also for giving me a discount on the price of the bike and free water bottles and cages
Lovely and helpful and responsive staff
Deon was once again super helpful and very knowledgeable
easy and simple access to knowledgeable people and quick responsive service. And I simply like Trek
You fix our issues with our bikes, and are concerned about safety, very important to us. The work also involved getting some parts as quickly as possible from a third party supplier, and you advised (correctly) the time this would take. As we had a late change in our plans to go interstate, you got the work done on the 2nd bike in particular, when all parts had been sourced, as soon as you could, in time for us able to get away. We’re a great believer in using your ‘local bike shop’, and Sandor and his team at Trek Fyshwick look after our cycling needs very well indeed.
Fantastic service and professional advice that goes above and beyond. Truly grateful for the support and my bike service was excellent.
Your primary bike mechanic is an absolute legend. Great advice and service :)
Had the product I wanted and available at a good price. Great customer service
This is a genuine cycling store. They actually care that you enjoy the ride and give clear information for all levels of cyclists. They don't make you feel stupid for any questions like some of the stores do. Nor is there someone judging you on appearance or treating you like they are too good to talk to you, like a number of other bike stores in Melbourne.
I couldn't recommend them more highly. Great people, who just have a passion for cycling and want you to have the same. Definitely go there
I brought some Pure brand energy gels which were reasonably priced. More importantly, the staff member on hand was friendly and engaged.
Helpful staff, good range of products - and of course I like Trek bikes.
Very friendly and helpful staff
Norbert (aka Frenchie) had my test bike set and ready to go before I arrived. He took a lot of trouble to ensure it was set up correctly,and then allowed me to test ride 2 different bikes.
This is exactly what I want from a local bike shop when buying a new bike.
Some bike shops are quite reluctant and/or do not have good stock to allow a test ride.
I went on to buy one of the bikes I tested. Great work Trek!!
Great bikes, outstanding service
Very Professional and good honest product knowledge.