Customer Testimonials
Great to be able to reserve a bike online before heading into the store. Steve was super helpful explaining the features of my new bike, and went out of his way to make sure components were sent to my home address for my convenience, much appreciated!
Service is exceptional. Had a warranty issue and was dealt with very professionally. Thankyou
Knowledgeable and friendly staff.
Very friendly and quick service.
Great service and friendly staff
the service was fantastic, quick and affordable
Clear explanation of what was going to be done when I dropped the bike off and explanation of what was done when picking the bike up. My bike service site of choice.
Very helpful and quick to action
friendly and caring staff.
Great bike mechanics and considerate service
The team a trek have always been helpful to me and on 2 separate occasions they have done minor work on my bike for free
Great service and and knowledgeable local bike store
Knowledgeable and they take the time to listen to your needs. They ensure you are 100% sorted before leaving the shop. Not pushy.
Friendly and efficient
Had a great experience with Trek servicing. I went with the Level 2 service for my bike and level 1 for my son’s bike, and the whole process was smooth and efficient. The team identified that one of the tyres needed replacing and took care of it without any hassle.
What really stood out was the quick turnaround — both bikes were serviced and ready on the same day, which was very convenient. Overall, professional service, clear communication, and quality workmanship. Would definitely recommend.
The team in store were very knowledgeable and helpful
Staff excellent!
Dealing with the manager Matt , and Tom , both great people and knew their products and friendly , real people, great to deal with..
Nate was fantastic.
From the moment I was greeted I knew I was in safe hands. Questions answered honestly and truthfully to guide me through the process and went the extra mile to make sure I was comfortable with my decision.
Couldn’t have asked for a better experience.
Knowledgeable people in the shop
Work done as planned quick and reliable.
Helpful, friendly and knowledgeable service
Excellent service and very helpful young lady in sales
Good range of bikes and accessories. Every question answered and complimentary bike service after purchase.
Very friendly and professional service
Greeted as soon as you walk through the door by a friendly & knowledgeable staff member. Every bike option was thoroughly explained. A very pleasant experience & left with a great quality mountain bike.
Friendly service . Always has what you need in stock . Rarely need to order in . Skilled mechanics you can trust
Professional and accurate and friendly advice and service.
Great quality, design at a fair price
Every interaction has always been a great customer service experience