Customer Testimonials
Customer service, industry knowledge, willingness to help.
Really good service by Gavin. Made the purchase of my new bike really smooth and easy. Thank you,!
Gavin assisted and and was very patient with all my questions. He even went on a short ride with me to give me some pointers about riding the bike I was looking at. He was very helpful and gave me all the information to help me make an informed decision. Really happy with my experience here and will definitely recommend to anyone.
Thank you Joel for everything. You were extremely helpful and we really appreciated your great attitude, extensive product knowledge and enthusiasm. You really made the experience excellent. You definitely went beyond my expectations, even helping me with little things like the lock and the basket. We’ll see you in three months for the service.
Trek are excellent, the staff are friendly, knowledgeable and honest!
They did an amazing job on my bike.
Camberwell team had great knowledge of bikes and were able to answer my questions easily and provide some good advice!
The service and the expertise of the team
Great mechanics, who know their stuff, are innovative and up for project builds.
Always available and will be fitted on the spot
Great service and products
Excellent support from trek retail staff.
Good quality product and sale service very good and helpful
Great service by Jackson and Rob. Lots of on-the-spot walk up services and booked jobs, yet Jackson and Rob keep their cool and look like they are enjoying their job.
I appreciate their attention when assessing issues on the bike. They suggest the best solution, which is often the cheapest option.
I don't go to the store that often. This is because my bike is running well and the servicing at Trek makes my bike reliable.
The team have made good recommendations for products for my bike. From tyres and bike bags, to clothing, I have picked up products that are good quality, durable and fit for purpose.
Friendly and knowledgeable staff, always helpful
I've had my Trek bike for about 10 yrs. I needed a new set of tyres and tubes. Dropped into the Ipswich store and it was all sorted for me with no fuss and great service. Walked out with some lovely new wheels!
Capable and willing.
Friendly staff and a great range.
The assistant I received from Tatian was excellent!!
Knowledge, customer service
Levi & Daniel provided get knowledge & service.
competitively priced, helpful staff
Very friendly and helpful staff. Daniel went above and beyond to answer all my questions and help us in choosing a bike.
Much better than 99 bikes which is where we had come from!
We will be back 😁
Excellent service
Great Service & Products
Jessie provided a very detailed level of service and excellent product knowledge.
Jessie was also very encouraging for new starters in mountain biking as a sport on how to get started.
Thank you.
Good quality and staff offer good, knowledgeable service
Friendly staff and great products
I go to Trek Hoppers Crossing because of the staff. Simple as that. They all know my name and understand what I need and sort me out every time.
Quality products and great service.
My Di2 was completely dead! Bevan in the Richmond shop charged it up and sold me a new light; pretty slick for a kiwi.
Great service, advice and conversation. Considering the location is so close to the Boulie, (Richmond and Kew) it’s like having your own team support vehicle right there, handy.