Customer Testimonials
Qualiity of products and services.
I really appreciated the quality bike service by Carter from Melb QV
quickly & efficiently dealt with a mechanical problem, had my bike back same day!
fantastic service staff
Great quality products and servicing. Mechanics were very helpful and kept me informed with every step.
Helpful, friendly staff, quick turn around, would reccomend.
I came to the shop for a spare tube, as I had a puncture whilst as I was out riding. Good pickup by the staff to ask if I needed a water refill.
Great customer service
Trusted and premium brand that is known to be reliable.
Friendly service and great work
The service in the Knox Trek shoop has been great.
Chris helped me to choose my perfect bike . He did a quick fitting and change the original tyres for the ones I wanted.
Knowledgable staff who took the time to explain the bike to me and set me up
Great customer service at Knox. Bikes are very good
Bike service, product knowledge & friendliness. All excellent.
Excellent service.
Nathan was super helpful and very informative
Great products and always very friendly service
Such awesome and friendly staff, very knowledgeable, great communication and efficient services!!
Service is always friendly and thorough, giving me clear guidance and responses to my questions. Bike always comes back to me feeling like a new bike!
A can do attitude
Everything is great in shop
The bike service tech, did a great job on the bikes.
Very knowledgeable and helpful staff
I very much appreciate the staff, who always take time and I never feel rushed. Darren particularly, who has dealt with me numerous times, always great to see, always happy to give thoughts and advice..Jack who did my rebuild last year...and more recently Callan, who did my latest service and headset repair.
Firstly the service, then the quality brands that can be relied upon
Very knowledgeable team great service
Great product support
The team at Trek Carnegie went above and beyond, installing my new pedals on the spot at no extra cost. They were welcoming and very helpful, highly recommend.
I was very impressed by Daniel and Sandow - when I first entered the store, Sandow listened to all the information I had about what I wanted - he asked questions to clarify. Then he took me to Daniel because he had more experience in the bike I was interested in. Sandow gave Daniel a summary of what I'd told him, and then Daniel took over. It was such a great experience - I felt heard and in good hands. They were respectful of my hesitance to make a decision, as it's such a lot of money! (checkpoint+ SL7).
Great team with heaps of knowledge and eager to help any enquiries .