Customer Testimonials
Great service, fixed a wheel and free of charge a couple of other little things.
The cycling computer was not in stock in the store, Rachel went out of her way to order it in, and even fitted it to my bike and assisted me in setting up the computer.
Cam is an excellent bike mechanic and managed to fix a niggling squeaky back brake which had been going on for some time. Cam identified the issue and fixed the brake, there have been no issues with my bike and it feels like a brand new bike again. Cam went out of his way showing me photos before and after, and talked me through what he had done.
Trek Ringwood is always well stocked, and the staff go and above beyond to ensure you have the correct bike fit or products, this is the only bike store I go to and thoroughly recommend.
Friendly, helpful, explained things well when I had questions. Great bike shop!
Excellent customer service
Did a very good job on my bike, service was very good
Eamon always provides great service and advise.
Didn’t catch the name of the guy who served me but he was super nice and incredibly helpful! He was open to any questions I had and answered them with clarity helping me understand more about bikes.
I have used the Phillip store for many years now due to their brilliant customer service...absolutely second to none every time, whether buying or servicing
The shop staff were very helpful as well as being friendly.
They look great and service is outstanding from every person I’ve interacted with - feels like a community
Outstanding customer service
Your friendly service & price
I called to get a new front rotor…..within 10 minutes I was at the shop and Tris had it installed in about 2 minutes!!!
Great staff and service
Always such great service here, taking the time to understand the problem and then solving it in a pragmatic and cost effective way.
Pricing and customer care
Kyle is always very welcoming and helpful and he remembers his regular customers.
Very friendly and knowledgable service.
Staff happy to go the extra mile to help, like pumping up your tyres when you have called on an unrelated matter or repairing a broken chain on the spot with only the cost of the part.
Excellent and professional.
Staff are very helpful especially when things break as they do. Explain to me how things work etc
Attention, knowledge, curtesy.
Wide range of products, both modestly priced and high end
The team are super helpful and patient and really look after the customer! Super knowledgeable and ensure you get exactly what you are after.
Helpful and informative advice and a can do attitude.
Great staff, friendly and well trained.
Great Service with a friendly smile
Expert advice
Great quality products with helpful knowledge from staff members made my experience a positive one.
Excellent service and information as always
Very friendly and knowledgeable and patient staff. Great selection of bikes. Good communication. Cannot recommend too highly.
Lachlan was really good man to suggest us a good bicycle for my sona and teach him how to take care of bike to my son. The way he dis talk and deal with us was amazing
High quality products and services but the differentiator is the friendly demeanour of staff willing to help and talk through any decisions complimented with helpful suggestions.