Customer Testimonials
Sales Assistant was able to find me what I was looking for even though they were all packed up as the shop was about to be renovated. I was grateful that the sales person put time aside to assist me during their pack up mode.
Great Service. Travis knows his stuff, explains in understandable detail and rather than recommending a long list of costly repairs, was pragmatic what absolutely needed to be done and what was less cost-effective
The younger chap who served me was very nice and helpful. When I asked him about the product he did his best to make sure the product was what I required. Unfortunately didn’t get his name.
The quality and reliability
Ben at Phillip Trek served me today, very pleased with the service and timely return of the bike. I will be happy to continue using the Phillip store in future.
Great knowledge at Fyshwick shop and very welcoming to all.
Karen staff member very good and had my spare tubes in stock.
Awsome team, awsome service. always pleasant towards customers and willingness to help.
Great bikes and good follow up service. The staff are courteous and knowledgeable.
Very professional people with knowledge and courtesy
The chap who served me was really helpful. He went above and beyond what I expected. Im very grateful for his advice.
Well explained regarding the needs of my bike. Great workmanship and timely as explained. The team at trek were professional and enthusiastic to see myself on arrival and didn’t feel like just a loaner coming into the shop. Nothing was an issue
The sales and service guys go above and beyond when sorting out my bike. Their attention to detail is great, and they don't overcharge when something is difficult to solve. They take a relationship approach and that's what keeps me coming back to them.
Friendly helpful service
No hard sell
Quick, efficient, friendly.
Professionally handled. Good communication. Service done in a timely manner.
I order a discount glove that the size is too small, the shop staff help to find me a large size that fit my hand. Appreciated very much for her help!
Friendly service
Very good and fast servis
The staff are very pleasant and helpful. Workmanship has always been 1st class.
Salesperson was friendly, helpful and knowledgeable
The team was prompt, very helpful and the gloves i bought are perfect, and on sale.
Good parts & servicing pricing.
Great service and knowledge from staff, bike is working great.
Competent and friendly staff. Great service. Quality product.
Trek / Bontrager products are good design, good quality and adequately durable. Some constructive criticism intended to be helpful - the shop is spacious but kind of soul-less - has a vibe that you need to be a cashed up 20 to 30 year old to shop there.
Good quality, great service from the whitfords shop
Very helpful and friendly service
The team is super professional and helpful
quality and innovation