Customer Testimonials
Great friendly service from Matt, the store manager and his staff ... never had a Trek before but it looks and feels quality.
The service took 24 hours as promised and they kept me informed on the repairs and what needed to be fixed. A great experience.
Knowledgeable staff member who guided me me to proper product selection and great to deal with.
Great range of bikes and merchandise.
Great customer service and product knowledge
Beautiful service , very friendly
Great service!
great service
The team were very helpful and responsive keeping me up to date with progress on the new bike. They were clear in managing expectations and provided me with a good run down when I picked the bike up. Overall very happy with the service and the bike.
When I called I said I was driving a long distance so they said they would be able to get my 2 bikes serviced as soon as I got there and be done ASAP so I could then take bikes hlme
Nice product design, very good customer service
There was a great range of Trek bikes and accessories available in store. Riley was very helpful in setting up a bike for me to take for a test ride and getting my bike assembled for me to pick up the next day. The crew were all very friendly and helpful and genuinely interested in some of my set up regarding pedals etc since I don’t use Shimano SPD’s.
Customer service, deep knowledge of all things cycling and quality work which can only come from someone with experience and who rides themselves. Did a fantastic job servicing my Madone to bring it back from a deep state of disrepair and also gave great advice on how to improve my training with an indoor training setup. Thanks very much Tom and Dylan.
The service was prompt, friendly and l received the information l required. Staff member fitted the lights l bought and helped with adjustments. He explained what extras l had access to like a free service. Very satisfied.
How approachable and willing to help folks at the store are.
I visited Trek Bicycle Camberwell yesterday and had a fantastic experience. I met the manager, Bevan, and his partner, and both were exceptionally warm, positive, and professional. They made me feel genuinely welcome and took a real interest in building a relationship, not just making a sale.
The store itself has a great atmosphere, and the level of customer service and advice was first-class. I felt completely comfortable throughout the visit and left with full confidence in both the team and the shop.
Highly recommended for anyone who values professional service, genuine care, and expert guidance. It’s certainly a store I’ll be using in the future.
The guy who helped me was absolutely amazing. Give all your staff in the store a raise
Great customer service
Great interaction with the Trek team who were able to guide me to the product I was seeking - Thank you!
always high quality products and great service.
The team are very happy to answer questions, provide advice and generally be supportive and friendly.
Always great to visit the store.
On this latest visit Nathan was great to share ideas on how to update my bike to go on new adventures and experiences.
The expertise from your maintenance team is awesome!
The entire team are Trek Burleigh are unbelievable. The best service experience I have ever had and I consistently have great experiences there. Honestly, give them all a raise.
Good service, warranty and quality
There was only 2 staff members and they were so helpful to everyone even though they were run off their feet.
Very knowledgeable team friendly service
Quality products on offer and friendly, knowledgeable service.
The team
i bought the trek marlin 5 gen 3 from knox and someone called luke gave great sevice and even helped put the bike in the car
Scott is very knowledgeable about the products, he took all our questions and concerns seriously. The bike runs smoothly and is comfortable to ride.
Efficient and friendly
Hi, I recently purchased a Trek Marlin 7 from Trek Knox store and received excellent customer service from Chris. He helped ensure I ended up with the correct specced bike for my needs with myself being relatively new to MTB after not having ridden for many years. He was very patient and understanding with me and this was very much appreciated. And the Trek Marlin 7 has been great and has met the challenges I have given it so far. Thank you to Chris for his excellent customer service.