Customer Testimonials
Excellent product. Customer interaction was perfect. Every question answered
Great service! I ordered some TLR rim tape through Bevan, and it arrived the next day in Canberra from Melbourne. Great customer service 🚴🏻🚴🏻👍👍👌👌
Opening hours. Fuss free shopping
Helpful and knowledgeable staff. Passionate about bikes
The Trek Store at Bennetts Green is excellent. The staff have continued to educate me on the world of E bikes and understanding the power requirements and suitability of each bike I am riding. I'm grateful for their ongoing support in my families bike riding journey. Awesome team! First name removed
Fast professional service
We went to get bikes for our kids and the staff was absolutely amazing.
Took the time to show us multiple size options and made customizations so the kids could have a better riding experience.
We had to get helmets and even in that they walked us through the various options and safety features.
Loaded the bikes for us and showed us how to use the bike carrier.
They made the whole experience so much special. Didnt feel we bought the bikes from a shop rather felt like we were spending time with some friends and somehow ended with two bikes. :)
Quality products and always friendly, helpful, adobe and beyond service from a great team!
Friendly available and affordable
After purchase complimentary service was conducted well and the team was flexible to my time needs.
Thanks
Friendly service. Very helpful would come back to coburg store.
Brilliant customer service, friendly and knowledgeable, wheel in for repair and it was ready to pick up next morning.
Very professional
Friendly and helpful professional service.
Great staff and good product line
Great customer service from young bloke working there
Daniel knows the importance of closing a sale. He has been trained well. Trek is a great product and the after sales service will be there. ✅
We received the best customer service at the Knox store. Nothing was a problem and everyone we encountered was so helpful.
In past experiences we have purchased bikes that we believe weren't fitted correctly. Trek went out of their way to sell us bikes that are perfect for us, in particular my son who is growing, they even modified the bike for us.
Thank you Trek Knox, I have already recommended you to a friend looking to purchase a bike for her son.
great service
Super amazing team member understood my request, made it work, explained everything to me and made it the easiest 20minutes of my day. Walked out feeling far less frazzled than when I walked in.
every time I go in, I learn something new! whether it’s about my bikes or bike maintenance in general; thank you :)
Took my bike in for a service without booking it in & was looked at two days later & ready the next day. Very happy with the service & the time it took to get done.
Friendly and knowledgible staff
Friendly and helpful service.
Thanks to Matt and Aidan.
I have a madone gen7 best bike ever so will keep shopping at trek for anything else I need!!!
Staff are very friendly and helpful. Nothing is too much trouble. Great customer service.
Nate is the best
Great range of products backed by friendly and honest service
I feel confident at Trek that they are competent, transparent and reasonable about prices so I have no desire to look elsewhere. Their comms are excellent, too.
Trek bikes are high quality, accessories are as well. The staff at Fyshwick are professional, knowledgeable and brand and true brand ambassadors for Trek.