Customer Testimonials
Great to deal with and the bikes are awesome.
Every time I go into a Trek Shop the customer service is excellent. Staff are always happy to offer advice and chat. I attended a competitors shop across the road prior and I left feeling like I was an inconvenience to the staff as I didn’t purchase anything. At Trek they are bike lovers first and foremost.
Prompt and friendly service.
Knowledgeable
Courteous
Helpful
Great quality products. Stylish. Great performance. Feel comfortable and excited to keep riding my Madone.
Kevin at Burleigh Trek was quality. His help, guidance and support throughout my bike selection was immense.
I love my new Trek. The salesman Eamon, where we picked up the bike, went above and beyond. He fitted the bike, explained riding, charging and maintenance, helped us safely load the bike onto our bike rack and shared some entertaining life stories. The whole experience was a delight.
Transparent and quick turn around
Friendly service helpful staff
Great service.
Great range of products and bikes. Helpful service as well.
prompt and accurate service information
The quality and professionalism of the team and products available. Thank you for fitting out a wonderful bike which is my second and I love riding a Trek.
I always receive competent friendly service at Trek.
Good range of quality bikes
Excellent service - the staff are friendly, knowledgeable, and informative.
Jake, very easygoing, professional, and approachable.
Great support
Good knowledge and follow up on part information/stock and actually returning their calls when promised!
Excellent service. Actually willing to listen and find a solution to [problems
Great service . Highly recommended. I was offered discount last year but when I went today guy refused but I insisted and then he gave just 5% discount
I think the quality of trek bikes is great and find staff friendly and helpful
Lewis was a great help, knowledgeable and friendly. Made the whole process easy.
Great quality products. Customer service was helpful,friendly and not overbearing and happy to try and answer any questions.
The guys helped tune up my mountain bike, same day service. Done within the hour. Very Friendly and helpful.
Friendly, responsive staff with a solutions oriented, timely delivery model.
Great range of products, service is expert, friendly and helpful
Excellent advice
My Di2 was completely dead! Bevan in the Richmond shop charged it up and sold me a new light; pretty slick for a kiwi.
Great service, advice and conversation. Considering the location is so close to the Boulie, (Richmond and Kew) it’s like having your own team support vehicle right there, handy.
Customer service, industry knowledge, willingness to help.
The product was not available in-store but staff were great in ensuring it was ordered and delivered quickly.