Customer Testimonials
Good quality at good price
The products are of a high quality and the staff knowledgeable and friendly
Trek are a quality brand although the team at the store in Hoppers Crossing are outstanding in the genuine service they deliver. I bought a tyre and upon fitting it myself, noticed a small inner tube leak. Took the wheel back to the store later in the day and they helped fit a new tube, giving me some tips during the process. From the day I bought my bike at this store, to when I collected the bike, and the ongoing service, has always been nothing less than 10/10.
Great setvice
Attentive helpful service buying my bike and getting measurements accurate.
friendly, informed staff who were very helpful for us & took the time to get the right product for my young kid. servicing option within 6 months is excellent too.
Great service and advice
Friendly, responsive and informed service. Could relate to the problem, advised of the expected issues and got me back on the bike the next day…. And maintain my training program
Timely service and friendly staff
Good range of products, however the main draw is the knowledgeable and helpful staff.
Helpful staff and great service!
Friendly staff. Good brand.
great service, focus on safety and making sure it is safe before releasing the bike.
Reliable products and excellent customer service
Good quality
Always get good service
Very well explained by wolf and the correct wheel ordered quickly for mountain bike
Thanks to Liam for his excellent work done to my bike. Trek Camberwell staff are friendly and efficient as always. Happy to travel 40mins every time to get my bike in the right hands.
Nice people, very knowledgeable and helpful.
Excellent staff. Very knowledgeable
The staff are very knowledgeable and efficient. I got what I wanted and couldn’t be more pleased with the experience. The staff are also very accommodating and friendly✔️
Thank you and keep up the excellent service.
First name removed.
Rob and Jackson were great to deal with, kept me in the loop throughout and gave me my bike back in great nick. Cheers fellas!
Great bike shop in premium Richmond location. Thanks for your help, Sean and team.
Great staff and very knowledgeable
Guys in the shop are friendly, listen to understand what's important to me, moved things around to get a quick job done immediately and me out the door riding. Price was good, service amazing. Too many bike shops have a standoff attitude. Before coming into Trek I was in the Specialized shop just down the road and they acted like I was doing them a favour walking in the door.
Good quality product and extremely helpful friendly staff.
Great service, fast turnaround on issue.
Staff were knowledgable and friendly, happy to help me out with my questions and issues and recommeded products that they thought I needed.
Great colours of bikes, beautiful design. Very attentive and friendly service.
Great customer service
Friendly staff
Very competitive pricing
Excellent service from Tatiana. Great bike buying experience