Customer Testimonials
It good services
Finally found the perfect road shoes for my feet! Efficient and friendly service. Would recommend.
Top service and very friendly
Great quality products
Product was in stock.
Friendly Staff, clear and fix in the committed time
Excellent customer service from both the counter staff and the repair team.
Sorted out my tire valve on the day even though the workshop was fully booked.
I really appreciated it!
First name removed
Very efficient service, super friendly staff and top quality products.
Kate was kind, courteous, and very helpful, going to the trouble of digging through the back room stock to find the item I was looking for.
Great people, attentive service,
They managed my bike build and delivery in very good time with set up as per requirements.
Even had a cool sign made with my name on it when I went to pick it up.
Great service from Nate - installing new pedals on my bike, cleats in shoes etc. Went above and beyond the expected level of care. Thank you!
Very friendly and prompt service
Professional and experienced
Products are high quality. Services are professional, friendly and knowledgeable.
Very good service,
Great service & quality of products
My son was very happy with his new bike, the young guy was very good with him showing him the gears and dropper post ect. Very helpful. Thanks Trek pakenham
Duncan at the Phillip, ACT store was very helpful.
The team at Trek Osborne Park were extremely helpful
I've been coming to this bike shop for more than 10 years, and have bought every bike I've owned from this team. Friendly, helpful and knowledgeable. I'll keep coming back
Great team organized my FX Sport to come up from MEL, simples.
Great products. Finally changing to USB C for charging this is the minimum standard now and should be rolled out over all products ASAP.
Friendly and efficient and each time I have shopped there has been a positive experience.
Customer service is always amazing and beyond what you would normally expect ! I recently took my bike for my first ever bike fit and needed some upgrades as a result . King and Alex fully understood all of the requirements and have helped to make my bike into a supremely comfortable long distance machine as well as adding there own super helpful touches . It is like having your own personal pit crew . Thanks King and Alex and special mention to Tom who is the most courteous and competent acting store manager you could ever meet ! Excellent service and good luck with the next 50 years Trek .
Excellent service. Such friendly and knowledgeable staff!
great customer service Ali from penrith store has a great deal of knowlge
The service was amazing. The staff were more than happy to help and were very accomodating.
I've been going to Trek Ipswich for a long time and have always found the staff to be friendly and their advice to be helpful and practical.
Very helpful and dedicated team.
I am very unhappy with my first ride on my top fuel though as the sram GX asx derailed is glitching and not responding.
I have repaired shifter and derailer a few times and this does not solve the issue.
This appears a common problem when I looked at YouTube and google.
Great frame and suspension- absolutely dissatisfied with the derailer - I want a mechanical version instead
Friendly customer service and advice!
Friendly staff, efficient service, reasonable price.