Customer Testimonials
Very helpful and cooperative staff; were expecting me to drop off my bike as arranged over the phone. Fixed the main problem so I was able to collect my bike next day; gave helpful advice on how to address remaining problem via liaison with TQ. Very impressive and much appreciated!
I like the flare city rear light makes biking safer
Always friendly service and wonderful products
Products are value for money and the customer support is awesome.
Awesome customer service.
Called from the US about helmets. Extremely helpful, had helmets in stock and held them for us for almost a week until we got there without even giving them a deposit.
Large well stocked shop. Worth a visit
Great service, always!
The products are just made to fit my bike with out using elastic bands . The service is just awesome , it’s friendly and very professional
Attentive service, authentic advice and recommendations without over-selling.
Service always completed to high quality which has supported enduring reliable performance of my Trek bike
Friendly and helpful service
Corteus, attentive staff member.
Daniel took great care of us, he was friendly and explained everything we needed to know in detail. As for the bike, I've had bikes from this brand before and I always recommend them.
They had access to the helmet I needed and ordered it with no hassles.
Staff engaged as soon as we walked into the store. knowledgeable about the products, and didn't jsut recommend the top specced bike. they listen to need and made a good recommendation.
extremely friendly and helpful.
The people who worked there was very friendly and was able to help and give us a explanation on items that we were getting and how it works
The staff and the service is really good.
High quality and good range.
Good knowledge and friendly service
Great people and great service
Limited wait time. Knowledgeable staff who took the time to ensure you were happy and got the right products.
Friendly, efficient, and great products
Rob was full of knowledge in respect to the bikes that Tom and I looked at, he was very helpful from woe to go. On Saturday when we picked the bikes up Rob left us in the capable hands of Harry who looked after our sizing and final fit up. Thank you.
Awesome :D
I am told what has been done in my service. Ben explains things very well
i needed grips and a service done on my bike, i also needed a re-adjustment, i had King serve me who's super enthusiastic helped me very quickly got it done promply, i'll never go anywhere else but Trek! my next bike will be what he reccomends.
Easy going sales team who were imformative
Quick speedy and informative service.
I was very impressed by the knowledge and communication skills of the employees in Trek's Clarence Street store. Very friendly and helpful with section of the bike lights I needed and also provided excellent information on the new Trek Madone I was admiring during my visit. I was convinced by Charlie and the team - in a nice and not pushy way - that this will be my next bike when I can save up enough. This was the best experience of my dozens of bike store visits in recent years and while not a loyal Trek consumer, their approach to customers makes me very serious about becoming a Trek man.
I had a really great experience with Jo (woman Jo - though I’m sure male Jo is great too). She was friendly, professional, and not pushy, which immediately put me at ease.
Jo kicked off with asking good questions upfront about what I wanted to get out of the bike, what I’d be using it for, and the context of replacing an older bike. That set a clear foundation and meant the recommendations actually made sense for me. The whole conversation felt considered and tailored, not like I was getting swindled into something.
By contrast, I’d also visited a different store to compare options. The experience there couldn’t have been more different. I was steered towards a bike I hadn’t asked about, with very few questions about what I was actually looking for. The majority of the sales experience, the staff member spoke to my boyfriend about the bike rather than to me, and then continued to push a model that, had they asked a few basic questions, they would have known wasn’t right for my needs.
It was genuinely a night-and-day experience. Jo made the decision a really easy one. Cheers to Jo!