Customer Testimonials
Staff are really friendly and helpful. I was impressed that they were happy to go the extra mile to help with a warranty issue
I was able to browse without pressure. I was asked if I needed help. Service was prompt and courteous.
The service was prompt as promised. The staff were easy to speak with and are user friendly.
Quality service, extremely friendly staff, no pressure conversations.
Went in to look, bought a higher prices bike, they looked after me.
Going back to get another
Excellent service and response to customer loyalty.
Friendly, approachable, knowledgeable staff. Efficient workshop.
Travis was very helpful and professional
I have dealt with John at your Richmond store several times and he is always very helpful and provides really great service and advice.
Beautiful showroom with lots of great machines. Service crew are welcoming and attentive. Service on my Domane SLR6 was excellent value and comprehensive with the bike returned to me in better condition and cleaner than I left it. Brilliant work thanks.
Friendly and efficient customer service.
Great people service and products. Thanks Tim for always having the answers
It was easy to book a bike demo. The staff were friendly and helpful. The whole experience was straightforward. The bike was excellent.
Monroe was very helpful and they had a good range of products to choose from.
Jackson at Brunswick East was friendly, helpful and most of all, not pushy. I came in looking for a couple accessories and left with alot of advice and a great experience.
He didn't judge me when I decided not to buy one thing he recommended, and based on the experience I had, I decided to put down a deposit on a brand new bike.
Great service!
Great friendly service from Levi. He met me at the door asking how to help and had helped me with a new mino link clearly having a lot of knowledge.
The service on my 2018 Trek Silque SLR6 Road Bike was satisfactory.
I am hoping the new Trek Domane plus AL5 with the TQ60 model will be available in Australia. I have an interest in this ebike.
Friendly staff and reliable gear
Friendly, fast, knowledgeable
The product was not available in-store but staff were great in ensuring it was ordered and delivered quickly.
Great to deal with and the bikes are awesome.
Every time I go into a Trek Shop the customer service is excellent. Staff are always happy to offer advice and chat. I attended a competitors shop across the road prior and I left feeling like I was an inconvenience to the staff as I didn’t purchase anything. At Trek they are bike lovers first and foremost.
Prompt and friendly service.
Knowledgeable
Courteous
Helpful
Great quality products. Stylish. Great performance. Feel comfortable and excited to keep riding my Madone.
Kevin at Burleigh Trek was quality. His help, guidance and support throughout my bike selection was immense.
I love my new Trek. The salesman Eamon, where we picked up the bike, went above and beyond. He fitted the bike, explained riding, charging and maintenance, helped us safely load the bike onto our bike rack and shared some entertaining life stories. The whole experience was a delight.
Transparent and quick turn around
Friendly service helpful staff
Great service.
Great range of products and bikes. Helpful service as well.
I've been thinking of buying a bike for YEARS. Andy was incredibly helpful and nice answering my million-and-one questions. I've been very nervous to ride on Sydney roads, and he realised my procrastination in leaving the store once I had my bike. He helped me feel much more confident, and once I got out, I had an amazingly fun ride across the Harbour Bridge, just like he said I would. Thanks HEAPS, Andy!
Day one of owning a bike has been great! My partner's already annoyed that all I can talk about is riding my bike.