Customer Testimonials
The customer service
The bikes we have owned have been, great quality. But its the service we have received that keeps us coming back, very professional and reasonably priced, attention to detail when we had our bikes packaged for our move and the service staff even recharged the batteries before we picked our bikes back up. That type of effort is very much appreciated and hasn't gone unnoticed. Highly recommended!
The products are very good including the variety of pricing for low range to top range products.
The store and particularly the service in the Maribyrnong Store was brilliant. Very nice people, experience and advice. Bought a range of good brands over the years but the store stood out.
Bikes
Zac was brilliant
High std of service and advice as well as clear communication of servicing and or repairs when required. Thanks sincerely to James for his recent service and fork upgrade in the Marlin 8 Gen 3.
Lovely store, friendly and helpful staff
Nathan and Dylan built and handed over my new checkpoint within 3 days of ordering, so I could get out and have an adventure on the weekend. Exceptional service and support from the whole team at North Lakes.
Great service and top notch product knowledge. The couches are great too. Thoroughly recommend.
Service was fantastic from browsing to hand over.
Friendly helpful service and a job well done in servicing my bike.
Quality products with staff members knowing the products very well
I normally go to the Phillip store where customer service by daniel and duncan is second to none, however I was in the vicinity of majura so dropped in there to swap a seat that was being unkind to my old butt. This store's customer service was exactly the same as Phillip...absolutely spot on.
Kyle and (apologies didn't get the other guys name) not only got me sorted, but took the time to give really clear explanations about what was going on. Only a simple issue..."butt" (see what I did there!) Crucial to an old blokes ride comfort.
I get that trek products are good...but I continually go back because of the exceptional level of customer service I have received over many years regardless of the size of the purchase.
I walked into Trek Rockhampton so very nervous about choosing my first bike. Thankfully I was greeted by Dan. That quickly changed as he made me feel so comfortable, asked me all the question, about what I was looking for. He narrowed down to a few bikes and before I knew it i was being measured up on a trainer trying out a checkpoint arl gen 3. I love that it’s a one stop shop, I purchased the bike. And was able to get helmet, lights, pedals cleaning products ready for my first ride. I did see that they had heaps of kit there so I will be returning to do more shopping. And that they can even service bikes. Dan also offered to run through a tire change with me if I wanted to learn in the future.
Dan also was in the know about community rides and where’s good for new beginner cyclist to start riding. I’m so keen to start this new sport.
Quality product and your team are always super professional, knowledgeable, friendly and helpful
Range and service
Very knowledgeable and professional
Chris gave excellent service.
Well done.
Your staff are really friendly and very helpful and honest. They helped me find the perfect bike for my needs. I would definitely recommend Trek Sydney to anyone considering buying a bike.
Friendly, knowledgeable and helpful staff.
Efficient, clear communication and helpful.
Staff are very helpful and took time to explain services done and required .
I was extremely impressed and very grateful for the support.
The guys at Trek Myaree have assisted me on a few occasions and the service has always been great.
Very friendly and helpful staff, community minded.
Great friendly service.
Fast efficient friendly
Personal experience..Guy and his team were very accommodating.
Friendly staff who are knowledgeable and helpful with out being pushy. Great shop
Friendly and knowledgeable
Friendly service and great knowledge