Customer Testimonials
Great service. Friendly, curious, helpful advice. The seat post I ordered improved my ride. Thanks.
Great gear, great service, great staff.
Good service and warranty compliance
Good range
No matter how small of big the ask, great service as always from Daniel.
Fun store layout and amazing staff.
Excellent service
Friendly staff
Very helpful and lovely staff. Definitely recommend it
Friendly, knowledgeable staff.
They ride and will give you honest info based on experience.
Quality product, really good customer service
The Carnegie store was able to schedule my bike service quickly. Very good communication throughout. Excellent service and parts installation.
Excellent bike service, done in under half a day, my bike rides like it is brand new.
Staff member Karens (may have been Helen) product knowledge was very good and gave me confidence I was buying the best product for my needs. The product works very well.
Awesome bike and great service from Pakenham
The service is always impeccable!
I’ve been visiting Trek Bicycle Store Burleigh for close to 2 years now, and the service has consistently been outstanding. Whether it’s servicing or repairs on our time trial bike, mountain bikes or road bikes, the team always delivers at a very high level.
Joel, Kev and Piero are exceptional—friendly, knowledgeable and genuinely focused on helping. Nothing is ever a problem for them. They take a solution-driven approach to everything and consistently go above and beyond to make sure the job is done right.
What really stands out is their strong customer focus. They take the time to understand your needs, explain options clearly, and ensure the end result exceeds expectations every time. You never feel rushed—just supported by a team that truly cares about getting the best outcome.
It’s rare to find a store that combines technical expertise with this level of service and consistency. I wouldn’t go anywhere else and highly recommend Trek Burleigh to anyone serious about their bikes.
Name removed - Robbo
JPR Enterprises Pty Ltd
Good to be looked after by the same people that built your bike
Friendly and knowledgeable staff. Range of products.
Great guys to deal with. and very helpful 👍
Product are good. Customer service is amazing.
Terrific response and a cost effective solution. Couldnt be happier
Thanks
Quality service and products
Always the very best of advice and support
Staff are friendly and knowledgeable, and always helpful finding bike parts etc.
The most friendly team ever. Always take good care of me. Shout out to Jo and Carter
Great Bikes, even better service
Staff are good & helpful.
Always a friendly greeting
Very professional service
Friendly, professional and respectful. We’re quick to respond to my concerns and solve the problem. All with a smile 😊