Customer Testimonials
The prompt support to get a broken bike back up and running
genuine product and good services!
Good range of products. Great service, Con helped me choose appropriate riding gear and was really thorough in explaining the differences amongst brands.
Good quality product and good quality Customer Service
Very polite and easy to communicate.
Staff are always helpful and your service my bike so it runs like new.
Great service
Customer service is professional and polite.
The customer service is impeccable! Dan at the Phillip store helped me the minute I walked in confused about what bike and size; to the ordering and the fitting of the bike! Duncan and Dan are so nice and make the whole process so easy, fun and less intimidating. Dan helped me with the bike fit and walked me through everything until it was a 100%. The bike I’ve bought is a Madone and rides like an absolute dream! Thank you team
Always happy to help.
Convenient
I had my bike serviced, and it was a very smooth process. They listened to what I needed, then suggested the right course of action. They were thorough on their diagnosis, let me know of every cost before proceeding, and were very prompt once I gave them the go ahead. I was extremely impressed and will return
I've been thinking of buying a bike for YEARS. Andy was incredibly helpful and nice answering my million-and-one questions. I've been very nervous to ride on Sydney roads, and he realised my procrastination in leaving the store once I had my bike. He helped me feel much more confident, and once I got out, I had an amazingly fun ride across the Harbour Bridge, just like he said I would. Thanks HEAPS, Andy!
Day one of owning a bike has been great! My partner's already annoyed that all I can talk about is riding my bike.
Staff are really friendly and helpful. I was impressed that they were happy to go the extra mile to help with a warranty issue
I was able to browse without pressure. I was asked if I needed help. Service was prompt and courteous.
The service was prompt as promised. The staff were easy to speak with and are user friendly.
Quality service, extremely friendly staff, no pressure conversations.
Went in to look, bought a higher prices bike, they looked after me.
Going back to get another
Excellent service and response to customer loyalty.
Friendly, approachable, knowledgeable staff. Efficient workshop.
Travis was very helpful and professional
I have dealt with John at your Richmond store several times and he is always very helpful and provides really great service and advice.
Beautiful showroom with lots of great machines. Service crew are welcoming and attentive. Service on my Domane SLR6 was excellent value and comprehensive with the bike returned to me in better condition and cleaner than I left it. Brilliant work thanks.
Friendly and efficient customer service.
Great people service and products. Thanks Tim for always having the answers
It was easy to book a bike demo. The staff were friendly and helpful. The whole experience was straightforward. The bike was excellent.
Monroe was very helpful and they had a good range of products to choose from.
Jackson at Brunswick East was friendly, helpful and most of all, not pushy. I came in looking for a couple accessories and left with alot of advice and a great experience.
He didn't judge me when I decided not to buy one thing he recommended, and based on the experience I had, I decided to put down a deposit on a brand new bike.
Great service!
Great friendly service from Levi. He met me at the door asking how to help and had helped me with a new mino link clearly having a lot of knowledge.
The service on my 2018 Trek Silque SLR6 Road Bike was satisfactory.
I am hoping the new Trek Domane plus AL5 with the TQ60 model will be available in Australia. I have an interest in this ebike.
You had what I wanted with a choice of quality products