Customer Testimonials
Amazing service when my son and I visited the store and purchased a new bike and gear. Appreciated the one on one help and ability to take the bike home straight almost straight away.
Always great service, Duncan is always friendly
The customer service was first class, also from a sales perspective nothing was pushed on us and multiple options were always shown and explained. Greg from Pakenham store No.1 Thanks Dave
Great service from this professional team
Friendly staff .
Well, the products speak for them themselves. It was a very big decision for me to upgrade for the Trek Madone Gen8.
I came to your store seeking guidance, as other local retailers had failed.
Thankfully I meet with Edrecce, who was able to help make this purchase extremely easy.
Please make sure to pass the feedback onto Edreece, as his customer service was the driving force to get me purchasing with the trek
Quality bikes and service. We bought our 6 year old his next bike and couldn't be happier
I was only looking for accessories and found a good range at Trek in Phillip - good value too and staff that knew what I was looking for.
From the moment we walked into the store in Woden we were given 10/10 attention by Duncan to ensure that we purchased a bike fit for purpose. He delivered a comprehensive assessment of our needs and paired us to a bike. We were then able to test ride the bike without hassle and he encouraged us to check out the other stores and compare. Lest to say, there was no comparison offered by the other shops that came close to Duncan’s knowledge and enthusiasm for his passion. Obviously we purchased a great bike that was able to be custom fit, with all the bells (no whistles), and taken home that very day.
Great customer service helping with my Bontrager wheel which had blown a pawl.
Great customer service
Trek Phillip has the best bike workshop in Canberra! Ben is a weapon and genuinely cares about getting you back out on your bike. I drive all the way across Canberra to get to this shop for his service.
Outstanding service from the young fella at the Coburg store, he didn’t push us to purchase but answered all our questions, engaged at the right level with my 9 year old son, offered helpful advice and without trying made me spend my hard earned money. He was seriously good. I would highly recommend anyone in the market for a new bike visit this store. Outstanding
Honest and informative service.
Had new tyres recommended to me, and then set up tubeless. First ride on them was great.
Thanks to Jo and Joe for the service and help.
Thanks so much for the friendly, prompt service! The team are experienced and recommended local trails to check out - they're just as focused on the customer enjoying the product as they are on the product itself. Feels like a local business in many ways :)
Friendly and knowledgeable staff. Not to mention that on the ride home following its service, the bike felt so good that instead of going directly home, about 5km - as originally intended - I did a detour down along the Dandenong Creek Trail and turned it into a 35km ride. Great job, people.
Always great service here at Trek, Fyshwick. Love to see the team and chat about bikes while getting my upgrades, repairs or services done.
Great advice and easy purchase. Helped us choose a bike for our son. Great guys.
Knowledgeable staff and good service. Family friendly for small children.
Always friendly people at the store
Great staff and service.
Amazing service thanks Joel
Staff is knowledgeable and gave very good advice. I purchased the Marlin 4, great quality and value!
"Why in the Bert Newton did you get in there?"
Always great friendly service and knowledgeable advice
Friendly, knowledgeable service, lead time to assemble bike was fast, even at the end of the week.
Shop layout location at Windsor is great.
The team and Norbert are great , very helpful , knowledgeable and encouraging.
Great service from Marco, very knowledgeable, and helpful with my first new bike purchase!
The product are quality and service and after sales support is fantastic
My partner and I had to get our bikes replaced/fixed and the team at Trek Coburg were really helpful and friendly. The service team did a great job on my bike and it was easy to secure a new bike for my partner. As a former employee I like to see how other stores operate and I’ll always give an honest review.
Thanks again to all who helped us at the store, and also a shoutout to Ken at Bennett’s Green for getting me a fork