Customer Testimonials
Very friendly and prompt service
Professional and experienced
Products are high quality. Services are professional, friendly and knowledgeable.
Very good service,
Great service & quality of products
My son was very happy with his new bike, the young guy was very good with him showing him the gears and dropper post ect. Very helpful. Thanks Trek pakenham
Duncan at the Phillip, ACT store was very helpful.
The team at Trek Osborne Park were extremely helpful
I've been coming to this bike shop for more than 10 years, and have bought every bike I've owned from this team. Friendly, helpful and knowledgeable. I'll keep coming back
Great team organized my FX Sport to come up from MEL, simples.
Great products. Finally changing to USB C for charging this is the minimum standard now and should be rolled out over all products ASAP.
Friendly and efficient and each time I have shopped there has been a positive experience.
Customer service is always amazing and beyond what you would normally expect ! I recently took my bike for my first ever bike fit and needed some upgrades as a result . King and Alex fully understood all of the requirements and have helped to make my bike into a supremely comfortable long distance machine as well as adding there own super helpful touches . It is like having your own personal pit crew . Thanks King and Alex and special mention to Tom who is the most courteous and competent acting store manager you could ever meet ! Excellent service and good luck with the next 50 years Trek .
Excellent service. Such friendly and knowledgeable staff!
great customer service Ali from penrith store has a great deal of knowlge
The service was amazing. The staff were more than happy to help and were very accomodating.
I've been going to Trek Ipswich for a long time and have always found the staff to be friendly and their advice to be helpful and practical.
Very helpful and dedicated team.
I am very unhappy with my first ride on my top fuel though as the sram GX asx derailed is glitching and not responding.
I have repaired shifter and derailer a few times and this does not solve the issue.
This appears a common problem when I looked at YouTube and google.
Great frame and suspension- absolutely dissatisfied with the derailer - I want a mechanical version instead
Friendly customer service and advice!
friendly and helpful staff
Great looking bikes. Nice color pallet.
Very happy with your salesperson James. He was very knowledgeable, friendly and wasn’t pushy at all.
Thanks
Went in to get a new bike for my son for riding to school and weekend mountain biking. The salesman was very knowledgeable and steered us to a nice bike. We got a lot of extras including helmet, pedals and chain lube ect. They bundled it all together and gave a great discount. They showed my son how to maintain his bike for trouble free riding with a free service to use within 6 months. Overall very happy experience at Trek north lakes.
Long lasting quality bikes and fast service & repair turnaround
Great service and know what they are talking about
Professional staff
Bike repair and service team are 1st class
(I've got a Giant bike... and needed to find better bike repairmen ...
Also purchased a TREK gravel 🚲 bike
staff are dedicated and interested in bikes👍
Friendly, helpful staff selling products I want.
Friendly and informed service. Great range of products.
I’m very satisfied with the service – fast, professional, and high-quality work.
Great service and advice … and a great bike too 😊
Friendly and helpful staff and good range of bikes and colours.
Great service from Nate - installing new pedals on my bike, cleats in shoes etc. Went above and beyond the expected level of care. Thank you!