Customer Testimonials
First name removed was friendly, professional and provided a great and efficient customer service
Friendly and professional service. Excellent product range.
i really like this bike, i was thinking of having a bike and my bike that i purchased is same as i wanted
Did a great job servicing three bikes for me - appreciated that they talked through recommended repairs and got my consent before doing anything outside the standard service package.
Staff are knowledgeable, friendly and helpful. Exemplary service, always willing to go an extra step to ensure you get what you need. Thanks again to Gavin and the team!
Everything was beautiful from when we arrived at the store Robert Gaines greeted us help choose the right size for our son was great service
The Bile I purchased had all the requirements I requested and Mike the mechanic was very helpful and friendly.
Good service
Nice store friendly staff. Would have been a ten but I had a wait at the counter for a while before service team noticed me. Would recommend though.
Service and advice was great
Large range of bikes and accessories. Staff were super knowledgeable and helpful with bike selection and sizing. Feel confident that if any issues with the bike Trek will attend to these issues promptly.
Highly professional service and repair of my bike. Maintained great communication along the way (an unavoidable delay on sourcing a part) with a final cost being below the initial quote.
Great product and fantastic service. Thanks to Alex and Tom for their patience and professionalism.
Customer service.
Very helpful staff
Called before I went to the store. They were very helpful and had the item in stock. When I arrived they greeted me and already had the item at the checkout ready to purchase. An excellent and smooth experience.
I recently had my Emonda road bike serviced here and was really impressed with the whole experience. The team had every opportunity to upsell me on extras, but they didn’t — they were completely honest about what actually needed doing. That alone gives me a lot of confidence and is the main reason I’ll be returning for any future servicing.
Great staff, the manager Charlie is exceptional!
Do exeactly what they say
Products are well made and look good and have good support from staff at QV
Great service from Williamstown Trek. Nothing is too difficult for them.
Product was well priced.
However the service was better. Staff friendly, engaged and knowledgeable
Customer service is so helpful
Great product range and super service.
Amazing team at Trek Bennetts Green. Never fail to impress.
Tbh service has been 10/10 since I walked into the store with my kids.
Couldn’t fault it.
The friendly staff at Trek North Lakes actually ride bikes! They know their stuff about the gear that they sell at what are very competitive prices. Staff are helpful and are always there to help. A huge range of bikes are available and before I bought my bike, I didn't realize that Trek catered for all type of cyclists. A terrific LBS with a great products and repair service.
Christina was very nice and helpful. Knew what she was talking about, great shop layout.
The staff are just amazing in the Fyshwick store
Personable and knowledgeable service explanation very clear and not pushy on sales