Customer Testimonials
Great service on time as promised with a smile
Simple and straight forward
Every product I have purchased had been of good quality. Kate was very helpful with my initial enquiry and with my purchase at Trek Essendon. Thank you Kate.
A good selection of products and an excellent workshop team
Rob and Jackson know bikes. They are informative, professional and very well qualified and experienced to repair bikes and provide honest information about buying a new bike. Their store is well stocked with the essentials and has an open repair area where you can discuss strategies for your repairs
They have been looking after my Cannondale road bike for years up until the time the carbon frame cracked. Luckily they detected the crack before the frame totally collapsed.
They also look after the family's 2 e-mtbs.
I have know hesitation in recommending them both for their friendly and professional service.
Very good service from Tim who went to a lot of effort to resolve any issues I had.
Personal, friendly and technically very good.
Excellent Service completed along with discussion with Technician who performed service was very helpful .
Really great service and amazing people!
Staff are friendly and helpful
The guy that served was awesome had a young kid so knew what I was looking for and could advise on experience
Professionalism
Great service to get me a better helmet (with MIPS).
Trek bikes are beautiful! I have two, both amazing to ride, great quality. Great service today at trek Penrith.
Excellent customer service.
Extensive range
Great staff, great service and very reasonable pricing.
Staff is good, and very good bike
Professional / Fast / Quality Products
Timely friendly thorough service.
Customer service excellent as always at Trek outlets
Great staff always friendly good knowledge on all products and nothing is ever an issue
Duncan was very helpful, knowledgeable and treated me like an equal. He is rare in the local bike retail scene.
The experience was awesome, Mathew was very helpful to narrow down the Bike model amd level I want
Delivery was pleasant also, the mechanic Trice and Mathew made the delivery process awesome and gave me all necessary details. Trice awesome in teaching all little details there is for you to know.
Good guys very helpful
I went into the Coburg store to ask about putting different tires on my bike. The lady helped me find suitable tires for what I was looking to do with my bike. She ordered the tires for me. I've since put the tires and new tubes on the bike and really enjoy the outcome. The lady was also very friendly. Thank you.
Friendly service
I recently purchased my new Trek Fuel+ 9.8 eBike from Trek Bennetts Green, and I couldn’t be more completely satisfied with the entire experience from start to finish.
The team were incredibly helpful throughout the whole process, offering great advice, useful suggestions, and the opportunity to take trial rides on different bikes to help me decide which one was the right fit for me. Their knowledge and friendly approach made the purchase easy and enjoyable.
A special mention must go to the store manager, Ken Shoring, for his friendly manner, helpful insights, and genuine support during the decision-making process.
I am extremely happy with my new Trek Fuel+ 9.8 and would highly recommend both the Trek product and the informative, friendly service provided by the staff at Trek Bennetts Green.
I went in there yesterday and the staff were really friendly and got my bike fixed in like 10 minutes definitely going there again
Alfie and the bike maintenance team do a fantastic job and are great problem solvers, are highly efficient and personable.