Customer Testimonials
Thank you for your kind and quick service.
Great products that work and awesome people
Great quality, great service
Love the products, always have everything i need or are willing to order in if its something unusual. I would like to see a kids clothing range .
Service is 10/10 .
Great team thats always trying to help in the best way and find the best options for your situation.
The service is the reason I keep buying bikes here.
Friendly staff, good communication and reasonable prices. Thanks
Friendly staff
Bike serving wad of very good quality. Thanks
quick, informed and friendly service. Did not over sell
Reliable bikes and great service
Friendly and efficient.
Excellent service by both Duncan and Ben. Bike delivered days before I expected it.
Daniel was extremely knowledgeable and helpful.
Always efficient service and helpful advice.
The Bike has been great quality
Regards Oliver
During our visit to the Richmond store, Ollie offered highly professional guidance and exceptional assistance. He kindly helped us load the bikes into our car, despite it being after closing hours.
Thank you Ollie. My kids are so happy with their bikes and have commented how kind you were.
Shop is very well presented and the customer service was excellent.
Exceptional customer service, so helpful and really cared about our situation. Genuine and would highly recommend.
Great service and pricing. Professional. Knowledgable.
Quality service, the best I have ever had. Love my trek checkpoint, first gravel bike I have owned, will definitely consider buying my next MTB at trek Northlakes.
Friendly staff, happy to help. Usually have in stock what I want
Great store, lots to choose from and the staff are very helpful, friendly and knowledgeable.
Good quality and great service.
Great products, friendly + helpful staff and well priced!
The team at the store is always willing to spend time and answer questions
The Customer Service was excellent, and the products and service provided were to the highest standard
Duncan, and the team of mechanics are a great team to deal with. Whilst I have a range of bike brands including Trek,Giant and Specialized. I get them serviced at Trek Philip as I am confident the team will do a thorough job .
Great quality
Friendly staff, great service
service and results 10 out of 10. Had a warranty clain on a battery charger and it was immediately resolved with a replacement. No long querying and proof of purchase as details were in my phone number. Helpful staff with immedeiate positive result. Would recommend 100%
Have had poor results from other bike shops in the past and this experience proved to me that good service still exists, you just have to find it.
Thanks, Roman
Staff were friendly and listened to what I had to say.
Great service at the end of a long day!