Customer Testimonials
The best customer service I have received from any bike shop
great products, friendly and knowledgeable service
Helpful and knowledgeable servcice and no-dramas exchange of a product.
Friendly, competitve pricing and flexible on collection times
Great communicators, subject matter experts with practical advice.
Friendly service, great expertise, trustworthy, always do a good job.
Good range of products
Quality products of course, but excellent customer service at Coburg, too. Greatly appreciated!
The sales consultant we dealt with was very friendly and informative. Also she was very good with our 9 year old daughter purchasing the new bike. Thank you.
Super Awesome customer service
Great Bikes, very friendly staff specially Ali. Very helfull and professional at all time. They spend time with you and explain everything and anwere all your questions. This is a 3rd bike I am buying form them and I could not be happier. Also, great deals. I dont go anywhere else. I have tried bike99, they just expect to buy with no question and if you dont their mood changes. I fyou want a quality cikes and great service, don't look no further.
Kon, who helped guide me to the bike that best fit my price point and requirements was fantastic.
Prompt bike build and friendly staff
Went in to buy a bike for my son's birthday. The salesperson was super helpful and informative, which made our decision really easy. They were also able to order and prioritise the build, so the bike was ready in just 5 days, perfect timing for his birthday!
Always pleasant and very helpful.
We bought two Trek bikes for my son and my nephew yesterday. We love the quality and design of Trek bikes. The build feels solid and reliable, and my son’s new bike rides so smoothly. The service was also great—staff were helpful and made the whole buying process easy and enjoyable. Overall, a really positive experience!
Great service and understanding
very helpful staff and great range of products at great prices.
Nice clean and good layout store with friendly staff that are always welcoming
The team are always there to help! They understand their customers needs and provide prompt and effective solutions tailored to my needs. Best bike service in The Switch!
Guy who served me was an absolute legend!
Staff were very friendly and helpful
Excellent service provided, Eamon was very friendly and engaging. I would highly recommend to any of my friends
Generally what I've gone in to purchase is always in stock and as expected, the staff are phenomenal with their service and are always helpful and knowledgeable.
My experience at Trek Hoppers Crossing was exceptional. The agent that assisted me was very knowledgeable, and he answered all my questions. Not only did he answer them, but he also helped me with other accessories for my new bike.
Really friendly, knowledgeable service.
Helpful friendly staff, bikes and parts in store. I am looking at a high end bike - I could see the special paint schemes in store on real bikes. It shows how they really look better than on a computer.
Excellent friendly service and assistance from Declan.
Bought some bar tape which has been excellent and the service provided to me was top tier. Great chats were had with all staff members who talked me through different bikes and they had a genuine interest in the products themselves so it didn't feel like a sales pitch.
High quality products and excellent service.