Customer Testimonials
Very helpful staff. Get things done in a timely manner.
The service technicians have a high level of attention to detail. I really liked that they identified I was using sub-optimal disc rotors (because they were out of stock of good ones when I needed an urgent repair last time) and recommended an upgrade to RT700
Very helpful, knowledgeable and friendly service. Asked what I was aiming to do and then made recommendations based on my needs.
Great, friendly and knowledgeable staff. Highly recommend
Great bike and service was pretty good, I dealt with 2 different staff both helpful and knowledgeable
They’re great
The team at Richmond were very friendly, helpful, and had great knowledge of the Trek products.
Quality products you can rely on.
I like the wide range of products you sell in-store
Staff are always friendly, knowledgeable & there's just a good vibe in the shop.
Always great service, heading to a trek shop is always a treat. Lo e the bikes and gear as well.
Great service!
I brought my bike down, explained my problem and the shop managed to fit my bike in to do a small fix within 30 mins
I consider myself to be fairly fussy when it comes to my bike servicing, the team at Trek pakenham have fantastic product training and experience, and take the extra effort to keep my bike like new
The staff went out of their way to fix a niggling problem I had on my Domane. Really good service at Penrith trek
Customer service is very good
Great range in store with fantastic service , Rory was very helpful and knowledgeable with what I was after, highly recommend
A great selection of product and very helpful and friendly staff. A pleasure to shop there.
Nice new store and friendly staff
Quality products with wide range
Great products, well informed staff and nice to deal with
Best colour options on bikes.
Friendly staff and well played out shop.
Great service and quick turnaround!
Matt was FANTASTIC. He was very welcoming and engaging, gave great overview and layout of the store and then allowed me to look around before coming back to answer any questions. He suggested a test ride before purchasing which I did.
He suggested other products which I may need but wasn’t forceful in his approach.
One of the best overall experiences I’ve had in a very long time.
Very polite, knowledgeable and ready to help.
The bike is simply brilliant and the service was second to none. I honestly couldn’t ask for more.
Very good service and very informative
they know their stuff
Fantastic experience. Great customer service and always willing to help