Customer Testimonials
The team at Carnegie were great. We had a warranty issue, and they took care of it right away, no questions asked.
Always great customer service…well presented store and products speak for themselves. Quality all round.
Easy to deal with
Great service
Quick and professional. Good blokes
Everything. Staff are knowledgeable and kind. They look after their customers. I love the service they provide, and they are always generous with advice.
This is the third bike we have bought from the team at Trek Ashmore (Rail 9.8, Electra Townie and Sport FX4) in the last 2 and a bit years.
Very happy with the service received, the advice provided and enthusiasm shown for the Trek products.
Great bikes sold by a great Trek store, thanks guys!
It's the service and help that makes a real difference in selecting the best product to meet my needs. The Trek team do this so well.
It was really easy to make an appointment to get my front tyre fixed when it was losing air.
The team at trek Melbourne are fantastic. They were super welcoming, knowledgeable and helpful. I would 100% recommend.
Staff are very friendly and helpful
Quality oroduct
I had two bikes serviced recently.
Though more expensive than I expected, both bikes were finished quickly. I had great communication with Tim, who gave me options and pricing which I appreciated.
Highly recommend the team, who actively listened to my needs and delivered as discussed.
Quality bikes and friendly ,professional service.
Guys at Northlakes know their bikes
John was particularly helpful and professional, without being a sales pain. The range of products was great and the location is terrific for me.
Happy to help.
Incredible service, was served by a really nice guy with an American accent, sorry I missed his name.
You guys knock customer service out of the park, never had a bad experience at your store. Keep up the good work
SL5 carbon bike is so far the best purchase and the quality is very good. The service from TREK Camberwell/Manager Bevan is excellent. He is very caring and understand what the client needs.
Good customer service, friendly. Reliable bike service.
Good bikes
Friendly staff
10/10 team !
Wonderful service, staff very happy to help, great experience
Great customer service from all staff!
Great customer service to support a faulty trek product
Friendly, knowledgable service staff. My service was promptly attended to.
I have always loved Trek products, I have owned a few Trek bicycles. The service is awesome, I was helped by Edreece on purchasing a new road bike. He was super friendly and helpful. Couldn’t recommend you guys more!
Friendly and efficient staff.
Had my Superfly mountain bike serviced with noisy brakes & gears not working properly.
Booking in was easy, being a shift worker, I dropped it in & picked it up the next day.
Everything was fixed, bike is working perfectly.
Staff were friendly & helpful, great service.
I bought the bike there over 10 years ago & have always had it serviced at Trek Turramurra, never had a problem.
Your customer service was very personal and good.
The product was good it felt great and letting people test ride it before we buy is a bonus.
I love to ride trek bike every time. When I sit on it feels that I’m flying.