Customer Testimonials
Staff are always friendly, knowledgeable & there's just a good vibe in the shop.
Always great service, heading to a trek shop is always a treat. Lo e the bikes and gear as well.
Great service!
I brought my bike down, explained my problem and the shop managed to fit my bike in to do a small fix within 30 mins
I consider myself to be fairly fussy when it comes to my bike servicing, the team at Trek pakenham have fantastic product training and experience, and take the extra effort to keep my bike like new
The staff went out of their way to fix a niggling problem I had on my Domane. Really good service at Penrith trek
Customer service is very good
Great range in store with fantastic service , Rory was very helpful and knowledgeable with what I was after, highly recommend
A great selection of product and very helpful and friendly staff. A pleasure to shop there.
Nice new store and friendly staff
Quality products with wide range
Great products, well informed staff and nice to deal with
Best colour options on bikes.
Friendly staff and well played out shop.
Great service and quick turnaround!
Matt was FANTASTIC. He was very welcoming and engaging, gave great overview and layout of the store and then allowed me to look around before coming back to answer any questions. He suggested a test ride before purchasing which I did.
He suggested other products which I may need but wasn’t forceful in his approach.
One of the best overall experiences I’ve had in a very long time.
Very polite, knowledgeable and ready to help.
The bike is simply brilliant and the service was second to none. I honestly couldn’t ask for more.
Very good service and very informative
they know their stuff
No substitute for good quality backed with strong knowledge base backing products. Great innovation approach to new products loving my new aero bars.
great service
Great service by Ben.
Good knowledge and service
Great team, super friendly and helpful especially Jackson and Jayden.
Amazing staff, super helpful and bring a great vibe to cycling community
awesome customer service. Friendly and knowledgable
Staff listened to our concern. Did tests to determine problem quickly.
Rachel Lewis and Scott. Have all been great in assisting with my upgrades. Will be going there permanently.
I like the wide range of products you sell in-store