Customer Testimonials
Friendly staff
Duncan was fantastic.
I got a discount on a pair of gloves as a returning customer
Product knowledge and friendly the staff
The shopping experience was perfect and the staff made a great effort to help me.
I wanted to give a lower score because I think it’s unreasonable that I receive a survey to complete after every single purchase from Trek.
Attentive staff
Awesome service!
I’ve never owned a Trek bicycle before, but I am certainly enjoying the ‘Trek experience’. The bike is very reliable and well put together. I use it regularly in the scrub and it handles and performs very well. I’ve had my bike serviced at the Trek store Bennett’s Green. The team (particularly Emily) were wonderful. Emily greeted me with a smile and was very clear on how the service would be undertaken and how long the job would take and she was true to her word. It is clear she loves her job. As a customer the whole experience was very pleasing.
Good communication, service & result
Service was really helpful, sought to understand our needs and wasn’t pushy.
Great customer service. The team went out of their way to assist me.
Chris did a great service on my bike and gave me great maintenance tips.
10 out of 10 Service
The products are good & staff are helpful
Service is top level fast. Very accommodating staff!
The staff at whitfords are very knowledgeable, honest and efficient. Their advice given to me was second to none. Thank you
The customer service was 10/10.
Good prices, great colour options in bikes, lots of locations
Amazing friendly service and very knowledgeable.
Perfect product and excellent attentive service and advice.
The service was quick, efficient and the staff were very knowable and friendly.
They do the job perfectly as promised, they are quality product and your staff are knowledgable, professional and friendly. Oi havre Parkinson’s and a tricycle which isn’t your trade but these guys will always help with good solid evidence based based advice.
D a
The friendliness and professionalism are second to none Thank you
Great bikes and fantastic service
Harry that helped me was really friendly and knowledgeable. I will definitely be bringing my bike back when it needs serviced
Staff are always very friendly and helpful. The store is clean and tidy and it is easy to find what you are looking for.
Trek Wollongong have the most helpful staff of any bike shop I have dealt with. On my most recent visit I received very prompt and courteous service in fixing a problem with my bike. A big thankyou to Trek Wollongong.
Service from Nathan was amazing
The range, engineering and design aesthetics.
Top employees
Staff at Trek Northlakes are always super friendly and helpful. I feel confident that they know the products well and nothing is too much trouble.