Customer Testimonials
Really takes the time to ensure that everything is discussed and understood, provide exceptional after sales care
The service department provides excellent service. Recently I required a wheel repair and the service team were very friendly and approachable. They organised the parts required to be shipped up from Trekās main warehouse in Sydney and then completed a perfect repair on my carbon rim rear wheel.
The guys at Trek Carindale were awesome, I had an issue with my bike and Andrew and his team were straight onto it. I am finding that I probably won't buy any other brand simply due to the excellent customer service I get.
Thank you again for fixing my bike and on such a short notice.
Cheers First name removed.
Fixed my bike within an hour - for commuter this efficiency is brilliant - and means we can ride home and not have to worry about alternate modes of transport
good quality gear, friendly service from all staff, and all above all Charlie at the Clarence St store goes above and beyond in customer service every single time. He is why I keep coming back! First name removed
The shop was set out nicely! Most of the products are top quality! Service was very friendly without being overbearingš
Variety and quality.
Always the best products and service.
I love my new Trek Madone and the service from the team was great.
I got helped very nicely and the bike had a scratch so I got offered a free touch up kit so I was very pleased with my experience
Awesome service. Andy was great
shop well laid out
sales people were knowledgeable and not too pushy
Eamon was amazing and really helped my wife and I feel like he actually cared about our experience. Great customer service.
I have only brought nutrition from you guys and the service has been amazing. The staff are very knowledgeable and very easy to talk to.
Very polite and helpful with the purchase of the bicycle!!
Team very helpful. The staff all ride bikes so have good knowledge.
Great service, very knowledgeable staff.
I bought a side mirror recently and the young man's customer service was excellent
Staff were very pleasant to deal with and it felt like they weren't pushing for a sale, which meant that we had no problems going back there a week later to actually buy the bike. It was clear that they were also knowledgeable about the bikes.
Quick service, explained everything politely and thoroughly. Dud a good job.
The staff was very helpful and professional.
Good range of products and great service by Jed.
Good brand that backs there products with good warranty. Staff were friendly, helped when I needed help and let me look when I wanted to look
Quality and value and helpful friendly service
Great range of products and good service.
Kyle at the Carnegie store was great, he helped my 12 year old son with all aspects of the bike and getting it all set up. He was very knowledgeable as my son asks lots of questions!!
The boys knew the products were quick to demonstrate and show other options to make an informed decision. Polite and friendly absolutely awesome to deal with.
The personalised service from Peter in particular at Trek Myaree was fantastic
We are thrilled with our new trek bikes
We will return to this store
Great customer service and care
friendly staff and good range of products