Customer Testimonials
Husband had his electric bike serviced recently and says it's like new it not better!
Really helpful in my emergency prior to the Antifreeze event. Had broken spokes, fixed within 20mins, was able to start as planned.
Very helpful, was able to test ride different bikes before I bought and was advised on the differences between them which made things so much easier.
Very happy with my purchase, have mentioned to a few work colleagues who are also looking at bikes.
Product as advertised, got it on sale which was brilliant, fast delivery. Item not available elsewhere at such short notice.
100% would recommend
The MTB wheels I ordered a year ago were built at a high standard and are still running true.
Excellent product reasonably priced and good customer service😀
Good quality.
Marianne was very helpful and responded to all comms quickly.
Being able to visit store for advice & range of bikes.
As I'd done most of the work on the repair, they finished the job very quickly, very much appreciated
Staff have great knowledge of the bikes, great experience in the service team. Friendly helpful team.
Helpful & friendly staff.
Very prompt, polite and good quality service.
Helpful friendly staff, good range of stock. My goto bike shop
Really positive experience from start to finish. Rob was able to use his knowledge to advise me really well. I appreciated that they checked in before under taking extensive work then advised and supported me through the process of purchasing a new bike under a cycle scheme. I'm really pleased with my bike and will be back for any future support, thank you.
I have recently retired and also lost a significant weight, now time to get fit. The team in Canterbury were excellent, helpful, knowledgeable and supportive. I was then hugely pleased to know they are also in Leigh On Sea , where I live. I honestly think I will use this friendly company for the rest of my cycling life , just felt right .
First class service, knowledge and suiting the bike to the buyer. Bought our 2nd e-bike and looking forward to conquering even more Cornish hills
Excellent customer service and great help choosing the right bike for me would highly recommend
Friendly service!
Always a prompt and friendly service with a lot of good advice provided as well.
Fantastic service throughout, from first enquiry into a bike, to recommendation, ordering and delivery. Very knowledgeable team, extremely approachable, and amazing to have this level of service still these days, rather execeptional.
Would highly recommend to any budding or keen cyclist!
Friendly knowledgeable service
The people know about bikes and are always helpful and friendly and their charges are always very decent.
Good service with good communication.
customer care and communication; Paul and team consistently kept me informed on progress as he/they contacted suppliers for a new TT bike.
expertise: clearly very knowledgeable on products and in recommending and building a high spec set of wheels for new TT bike.
the set-up/shop; well stocked and very importantly, great coffee, cake and seating area!
Great service. The fit was helpful and the guidance was really useful. Thanks again Laura
Very good service, the staff are very friendly and knowledgeable.
Big Bear Bikes is truly in a league of its own. It’s hard to find the right words to describe their incredible approach to customer service. The entire team consists of genuine cycling enthusiasts who aren't just friendly they possess deep, expert knowledge. They are always ready to offer great advice and keep you updated on the latest trends and innovations in the cycling world. What I appreciate most is that they recommend products they’ve actually tested themselves, so you know you’re getting honest feedback.
The service department is equally phenomenal. The mechanics are top, I’ve never been disappointed, and every job has been completed 100% correctly with total transparency. No fluff, just high quality work.
While there are several other bike shops in the area, none come close to the level of satisfaction I get at Big Bear Bikes. I will definitely be returning and I highly recommend them to everyone. There is absolutely no reason to go anywhere else when the experience here is better than perfect!
good product choice, friendly knowledgably staff.
Tom has been super helpful in getting hold of a bike for me to testride. He has also been brilliant at talking through my options and what might work for me enthusiatically and proatively. Really friendly team would definately use again and recomend.
Rick was extremely helpful is helping a cycling novice like myself in choosing cleats and setup my bike properly!