Customer Testimonials
The service provided has been exceptional. I recently broke a spoke on a road bike and needed a very quick fix. Pedal Power came to the rescue and delivered a solution overnight. Thanks to Glenn, Lucie and the team!
Very helpful & thorough. Ride my bike as part of a charity ride across France & back to the uk. It was very reassuring knowing my bike was safe. Thankyou x
Excellent customer service. Everyone is very friendly and helpful. Managed to get a bike configured and delivered in only 21 days in time for my cycling trip. Extra special thanks to Ben Broome at Trek Bicycles Bicester, for the help with this process over the previous weeks. It was truly an amazing experience.
Informative, professional, knowledgeable throighout
Anytime have a either had my bikes serviced or if I have purchases an item, I have always received the best advice. All staff have a very good knowledge but if necessary will get help to confirm any questions or concerns I may have had.
Always professional always good advice
Very pleased with the service received, knowledgeable staff & willing to help.
If your looking for an electric MTB, cookson cycles is the place to go.
Great team and great service
Great service as ever from Jimmy. Highly recommend.
Very fast and efficient service, I was very happy with everything.
Easy website to use. Had some great deals and order arrived very quickly. Will definitely use again
The bikes were all well maintained and road/mountain ready. They were fit for purpose , to deal with the mountain terrain. The panniers were adequate to carry enough dry gear, water and emergency rations for the three day Great Glen Way. The staff were friendly and very helpful . 🙂 Good at problem solving. Courier service available.
Ideally situated premises right at the start( or finish) of the bike route.
really nice staff, very engaging, very knowledgeable and didn't try to upsell.
Good value, great service.
Congratulations!!
3 bikes in for a service. Great service from staff throughout the process. Good breakdown from the mechanic post service on work done and potentially required. Bikes running smooth again. Highly recommend.
Good range, okay prices, friendly and knowledgeable staff
Friendly, helpful, knowledgeable and everything you need from a local bike shop. My new wheels and tyres have transformed my bike.
Love my new bike, thanks so much for taking the time to understand what I needed. There seem to be so few options actually available for womens sized bikes and I had really struggled to what I wanted until I tried Bay Cycles.
Very friendly staff, knowledgeable and supportive throughout the purchase
Friendly knowledgeable and efficient.
Great bike and great service - highly recommend
Good friendly, knowledgeable, efficient service
Ability to see and touch products for real (not possible via internet shopping!)
As I was purchasing glasses and a new helmet it was important to wear these and see how they look and fit. Simply not possible when purchasing items via the internet!
Personal service from experienced staff was excellent.
Lots of interesting information got from staff
Helpful, professional and quick turnaround.
Excellent level of help and information
Great service, friendly staff
Great service once again from Cheltenham Cycles. Bike was in for replacement bars and some work on my Di2 group set. Kept fully informed on the work and end result was spot on. My go to bike shop in Cheltenham.
First class service,
Very friendly, knowledgable and helpful staff.
There are not enough superlatives I can use to describe my experience with the team at Cookson Cycles!!! The entire journey has been nothing short of a pleasure.
From first contact, where I enquired about the availability of a bike, to waiting patiently (30+ days!) for the Cyclescheme voucher to arrive. I wasn't questioned once on whether I was still committed to buying the bike. I was allowed to put a deposit down on the bike in question, so, there was no fear that I'd end up with a voucher but find that the bike had sold out...
I had no prior experience of purchasing from Cookson Cycles prior to this purchase, so I asked lots of questions - thank you Rick for answering all of my questions and I appreciate your patience with me.
Once I had the voucher, the turnaround of the bike being received by myself was very quick. Rick communicated the process to me and the bike arrived on the day that Rick had set my expectation of, earlier in the week. The bike was packaged in a box and all of the frame was wrapped carefully so it was protected during transportation. Whilst I did have concerns about the bike during transportation, I needn't have had any.
Would I buy from Cookson Cycles again? Absolutely! Good customer service is in the DNA of the Company and the team - looking at other reviewers, I knew I was dealing with a trustworthy company and team and my experience has been brilliant.
Review Date: 23rd Sept 2025. Bike - Trek Marlin 7