Customer Testimonials
Helpful friendly staff
Great service and quick delivery i had an issue with the front wheel spindle and a quick call to the customer service department and a replacement part was sent out
Would highly recommend them if you are after a new bike or kit
Very straightforward to order my bike utilising the Cycle to work scheme, after seeing it online. Wheelbase kept me updated at every stage through the process as this is the first time I have used the cycle to work scheme. Bike delivered, impeccable packaging and set up. Would recommend to anyone looking to purchase a bike online/over the phone website without being able to visit one of the stores.
very efficient and friendly service staff
Good people working there, happy to help 👍
Great helmet, good price and fantastic delivery service.
Knowledgeable Helpful staff
Choosing a helmet for my ten year old grandson, it was good to have expert advice on hand. All very professional, helpful and friendly.
Always great service. Very knowledgeable and friendly staff. Advice and overall service outstanding.
We have purchased Trek bikes before and they are quality, so I had no worries buying one of their latest e-bikes. The bike is fantastic.
Bracknell Trek have been very helpful and sorted everything out and kept me informed along the way. They also have been very flexible to accommodate the extras I wanted (even though I changed my mind a number of times). Highly recommended.
I am very grateful to Trek Bikes in Poole, and specifically to Mark who was extremely helpful to me in the recent purchase of my new Trek Marlin.
He and the Poole Trek Team were thoroughly professional in every way and I am delighted with my purchase.
I will certainly return to buy lights from their store as winter closes in.
Best wishes
First name removed
Great service
Almost immediately despatch of the item.
great service and helpful staff
Sound advice, good value.
Customer service of the highest quality.
Service and people!
The team in the store were exceptional. They managed to replace my rear wheel with very short notice. It really saved my weekend.
I was enamoured by the very personalised service I got, I appreciate the time taken to explain everything to me and I left armed with more information that I knew I needed and will definitely recommend to every bike enthusiast.
Thank you Rick!.
Very informative & easy to talk to & great bikes
Friendly, expert service. Reasonable price.
Good lads, reasonable prices, keep you up to date with work
Rod was very helpful when I visited shop bike was repaired on time rest of staff I met very friendly . Would recommend your company.
Great service and really helpful!
Super friendly and knowledgeable staff who go the extra mile
Solid, well made and very helpful staff.
Great customer service , very helpful and knowledgeable
Staffs gave professional advices and a friendly shopping environment.
I only bought a pair of glasses but you came across as a very genuine person.
Very helpful staff and very knowledgeable