Customer Testimonials
Everything
Oskar was very helpful
A bike store with stock, a bike store with choice,
Treated with respect, care and attention, allowed to test ride bikes until we found correct choice, at no point any pressure from Ben, always helpful able to deal with my questions and delighted to be able to take bike home on day of purchas.
It's a bike shop that gave us coffee not a coffee shop that sells bike's
And that's the way it should be.
Jimmy was great. He explained everything and all the changes that were being made so I fully understood why those changes were happening.
To get the rear block and chain changed to something more suitable, notice the rear jockey wheels were worn, so they were pre-ordered and they let me know when they were in, went in and collected
First class service, second to none always helpful and accommodating
Shop was easy to find, large premises and plenty of parking. Staff were really good. Friendly and helpful.
Rented out two electric mountain bikes which were excellent and well maintained. Everything went smoothly.
Great shop and staff. Definitely recommend.
The Cycle Center is the best bike shop I’ve ever visited. The staff are incredibly professional, knowledgeable, and always willing to help. They take the time to understand your needs and give honest, expert advice. The customer service is outstanding, and you can really feel that they care about every client. Whether you’re a beginner or an experienced cyclist, this is the perfect place to go. Highly recommended!
Great bike
Excellent customer service best staff
Excellent personal service !!
Great service as always.
Couldn't have been more helpful.
10 out of10.
Always very helpful staff
Very friendly, helpful and unintimidating for a newbie.
Quick and reliable service, fast response time.
The array of "stuff"....lots of lovely bikes and products and a helpful team.
I needed to cancel my order
Linford called me and was so helpful
Great customer service
Great service, super quick turnaround from ordering, to getting in touch to let me know what’s going on, then straight out the door shipping.
Went in for a bike service. They were very helpful and efficient
Great choice and very knowledgeable staff
Wide range of high quality bikes, clothing and accessories available on stock and in the shop. Friendly and knowledgeable staff only too happy to help and advise.
Friendly & helpful staff
Always very helpful
Really helpful and engaging team. Always positive, always professional and always a smile
Excellent service from the team and so supportive. They fixed the tandem in no time at all even though the job was a big one
Staff are brilliant they go out of their way to make sure you get exactly what you want. Superb service.
Purchased a Cannondale Supersix 2, very competitive on price, but what really stood out was the quality of the service on the phone. I was able to speak to a "human" quickly and they were really accommodating with my questions and suspending delivery for a day, was just an easy verbal request.
With the ongoing AI and digitisation of companies ever pursuing cost cutting it's refreshing to deal with a company thats treats customer service as a integral part of their offer. I will not hesitate to use Wheelbase again.
Quality product
Very helpful knowledgeable staff
Always a professional, Friendly and reliable service from the guys at Primo
Excellent customer service and very helpful staff
Very helpful
Very cheerful and helpful staff.