Customer Testimonials
Service with a smile - always warmly greeted when I visit Veloline, even the dog gets a treat and a belly rub! These guys have so much knowledge and experience and are always happy to give it. Regardless whether I'm in there for an routine bike service or an unusual squeak, or often in my case, I've tried to do something myself and ended up needing some help - these guys always make me feel validated and at ease. I would 100% recommend Veloline to family and friends.
Great team, very friendly and great knowledge
Prompt, professional service from a competent, courteous, team.
The service is very good
There’s always a welcoming atmosphere at Big Bear Bikes 🐻🚴♂️. The team are incredibly knowledgeable and happy to help, and they offer a huge range of bikes, clothing, and accessories to suit every rider.
What's not to like😊
Thank you to you all for your outstanding service. After recent visit to purchase a new saddle spoke to Ben and he was very helpful as always. Tried a couple of different saddles of which Ben fitted onto bike for me to try and ended up with the first choice.
As always nothing to much trouble and you never over sell
Thank you again to all the team would recommend your services to any one no questions asked
See you soon
Frank Peters
Personalised service that could not be faulted
Always been a life long Trek fan.
Great bike and great service. Highly recommend
I am Very Very Happy with the service I received from Rob Ford very helpful with all the questions I asked, and very polite and informative of what I needed to know. I would highly recommend anyone to go to this Cycle shop. I will be coming back to buy other things for my Ebike.
Thanks again Rob.
Nice, efficient and helpful service
Very knowledgeable and helpful staff
Great staff, helpful and knowledgeable,
Trails were perfect for our teenagers.
Thank you
Very helpful and knowledgeable, have recommended to others, I understand a purchase of a bike has been made
Great work always helpful. Very knowledgeable company
Brilliant 10/10
Fantastic service from this establishment. I bought an electric bike using the cycle to work scheme and the process has been easy and painless. The only issue that I have had is with the courier company who for some reason can’t find my address. Dan from the bike company has been on there case and will be hand delivering my bike shortly. So I highly rate this company.
Great price and quick delivery.
Attentive staff. The person who served me was working on something when I entered but immediately stopped and asked if I wanted help. Explained the options to me and pointed out which product would suit me best given the information I’d provided. I wanted a Specialized helmet and was pleased they were in stock.
He made sure the fit was good and explained the warranty.
Good & friendly service
Friendly service, good quality repairs
Awesome customer service. Friendly and we found a good bike for my 18 year son. Fantastic communication. Highly recommend.
Good knowledgeable staff. Prompt service.
Good quality work and customer service.
Great customer service by Sean and wonderful bike. Only problem was bell missing on step through bike.
Everyone needs their LBS!
Always so helpful, welcoming and knowledgeable, even for the experienced cyclist.
Actually took the time to call me at home having found an immediate solution for my latest mishap with a carbon seatpost, and got me back on the road.
A big thank you Barry 👍
Great range of products, staff were really helpful in finding what I needed and even helped with my broken down van. Really nice experience all round and I’ll definitely be back for my future cycling needs.
My tyre was repaired adn upgraded in less than 30 mins from me walking in - great job!
Brilliant e-bike service. Now rides as new. Thanks.
Well done I will use again really nice people service