Customer Testimonials
Excellent staff knowledge, very fast, efficient and courteous.
This gent went beyond and above to assist me , I now have a great road bike, and excellent cycle wear, when I need any thing relating to cycles I will be back at his shop .
Quality of product
The guys on the service desk were very helpful and efficient
Staff are always really responsive as a supplier. Clients have consistently said staff were always friendly and helpful during pick up. Bikes are well maintained with very low incident rate of breakdowns.
Rob collected my out of commission Van Moof S3. Diagnosed the fault and sorted it. It’s now back on the road first time in 5 years and seems to run perfectly. Thank you Rob and team at Ncle Cycle Centre. Excellent and friendly service. Highly recommended
the staff were clearly excited by bikes and did not force me to stay "on brand" with my purchases - they have access to much wider range of products than just Trek
Very quick & efficient - sorted my gears out perfectly.
Friendly, attentive staff and made to feel welcome.
Extensive range of bike brands to look at and trial.
Luke and all other members of their sales team are really knowledgeable and helpful. Spent a lot of time with us to make sure I got the right fit and best bike for me,
Highly recommend the shop in Staveley,
Fast and friendly service. Great to be able to talk to the workshop about a problem with my bike wheel. Experienced and knowledgeable team, good advice and repair completed very quickly.
Friendly people with lots of knowledge also very quick getting my bike done and I believe the pricing is good for the quality of the service
Fantastic service and very friendly staff and quality work i would definitely recommend Shrewsbury store
Amazing customer service, fair prices
Really like my "on and on" gravel bike. Very good on both road and gravel.
Friendly people working in the shop giving good and prompt service when required and always seem to be able to fix the small tricky non standard issues
Personal service and expertise
A good bike service and you know you can trust what has been done. Efficient service and completed this in little time so I could use my bike.
It was Matt at Cycleshack who repaired my bike and kept me informed throughout the process. The work was completed in good time, but he had prepared me for the possibility of having to wait a few days for parts so I wouldn't be disappointed or frustrated. In fact, I was surprised by how quickly my bike was ready to go.
Matt was very clear and described in simple terms what needed to be fixed or replaced and why and he advised me about other parts which would need attention in the new year. He advised about how frequently to change the chain in order to lengthen the life of the block. He showed us a chain gauge. He had left the bike perfectly lubricated and he reassured me about my bike cleaning quality. In all, a top service. Thank-you Matt.
Knowledgable and efficient
Customer service of Paul
As a Pearson bike owner I have found all the staff to be most helpful, the bikes fantastic to ride and the coffee great! Highly recommended.
I was impressed with the way my bicycle repair was handled
Very competitive pricing the cheapest I could find on line. And very helpful over the phone when I needed some technical help
Just stopped in to fix my pedal, really friendly service and great choice of products.
Always happy to help. Great knowledge and never feel like I am being oversold.
Great staff, very helpful
Customer service were very nice and helpful and were very happy to make changes to the bike
Outstanding customer service
I trust your workshop staff to service my bike quickly and efficiently and keep me informed of progress.
The best mechanics in the area. They certainly know their stuff and what’s most important is they care about their work.