Customer Testimonials
Friendly, helpful and informative staff.
Helpful knowledgeable staff who can talk at a technical or simple language level to the customer.
Ordered my bike in, arrived quickly and they adjusted it and got me going.
Every bike is thoroughly thought through in how it seamlessly goes together. Service at Trek Poole is faultless.
Absolutely great service' bring both my bikes to Cookson's for service & repairs, always helpful & no job is too small.
Really good service, and very helpful with any questions asked
Staff ultra friendly and knowledgeable.
Fella that we spoke to was a really nice guy and was very helpful. Would definitely get my next bike from here
I had a fault with the rear wheel on my Powerfly. Trek MK dealt with it quickly, without any hassle or fuss. Absolutely brilliant service! I will be buying Trek again. Many thanks for your help.
Extremely friendly, knowledgeable and a great range of bikes and accessories - we hired bikes for the day and I liked mine so much I bought it after I returned it :)
Very friendly and professional service. The crew are always happy to go the extra mile. It is always good to know that you are dealing with a team of experts who really understand your needs and know how to best equip you for your rides. Can’t fault them.
It's harder and harder these days to find a bicycle shop which combines selling the latest kit with a workshop where knowledgeable people will put new tyres on a fifty-year-old bike. There were only two in my local county town of Maidstone and one of thse closed last year. But Cyclops in Tonbridge found a rare no-longer-used wheel size tyre and inner tube in about five minutes, ordered it and fitted it within ten days which was perfect for me. I took the bike in with grease on my fingers from changing the saddle and the guy that served me had grease on his fingers from fitting something else, so I immediately thought 'I'm in the right place here!' And it was shockingly inexpensive as well. I'm confident these peopel are experts and I'd trust them with any job.
Knowledgeable about what I wanted to buy. Went the extra mile to get in a bike early as I needed it within 2 days. Friendly & approachable guys. Thank you 😊
Great showroom, knowledgeable and passionate staff. Great selection of products.
Friendly, expert and professional repair service. The work was done remarkably quickly - so I can get out on my bike this weekend :-). Many thanks!!!
Superb, friendly & knowledegable service.
The guys did an amazing job to source the colour match paint from Whyte
Easy to deal with. Didn't have the part I needed but ordered it in quickly and without issue.
Prompt and efficient service
Friendly and helpful staff
Reasonable pricing
Great in store customer care and no quibble warranty on all products
Really friendly team, extremely helpful and able to source exactly what I was looking for with advice along the way
Friendly, helpful service.
The Shop always looks fresh and clean. Products are well displayed and very easy to find. The Owner and Staff are always friendly and give good advice. A pleasant local place to shop.
Great products and great service
Lads are very helpfull and kind
Superb and helpful staff.
Very well engineered bicycles
Always a friendly service and get the job done. Thank you.
Staff are very friendly and helpful. There is a wide selection of items in store
Mariana was superb
My fit resulted in a super aero and super comfortable position. I didn’t even know that was a possibility.
Well you have a good amount of stock and the shop has a good layout with everything on show