Customer Testimonials
Great bikes for hire, friendly staff and amazing location
Able to try different cycles in the park next door to find the most suitible for my needs. Very helpful indeed.
Always brilliant service and a good selection of products
Very friendly knowledgeable and helpful staff
Bought a trek rail 8 ebike and love it
No pressure from the guy in the shop let me take a couple of bikes to try
I have recently purchased a ladies marlin 6 trek e bike which I love.....so much so I have also purchased the analog version which I love also .... I am very impressed with both bikes. The service at Big Bear bikes at Pickering is outstanding and the staff can't do enough for you!
Great physical store you can walk in get advise and touch and feel products before buying.
So much better than wasting time/money buying the wrong products from the internet.
Russ was great person to explain what the difference is on the various bikes so I could make an informed decision, very helpful and polite
Had two bikes serviced and as expected there was additional work required. This was done and came in under the rough destimate given to me. Having collected the bikes, the difference was really notable and they are nuch better to ride. Thanks
Extremely helpful, friendly advice. Nothing was too much trouble. Good range of bikes and accessories. Felt very confident in the advice given and the service offered.
Good friendly service and helpful
Friendly and knowledgeable service, staff were more than happy to help with my purchase and queries I had
You provided the product I specifically wanted following a notification email you had it in stock. The communication with Ray reassured me to visit your shop and the purchasing process with Ray and Mike, was efficient and personal. Thank you for your professionalism and personalised service.
I came in with a tyre issue, the lads couldn’t have been more helpful..
Excellent customer focused team 👍👍
Great service and competitive prices.
Very good knowledge and advice.
Excellent selection of bikes to suit everyone's needs , very informed staff . Thanks to Ellija and Dave for pointing me in the right direction on my bike selection .
I thoroughly enjoyed my visit, bike trial and subsequent purchase of my new bike. Paul and Jake were very friendly and knowledgeable and reminded me of how bike shops used to be when I was a kid. (I’m 59 now)
Even though I drove an hour from London, I’d recommend anyone else doing the same. In fact, they did mention that they get a fair few customers from London.
I fully intend to take the bike back for its 6 week check up.
Excellent and patient service from all staff, from sales to workshop
Very pleased with purchases and the advice we have had. Already recommended to several others in our U3a group
Many thanks James, and other staff
Very friendly and attentive staff who provide very useful advice based on their years of experience.
I had the pleasure of doing a bike fit with Paul. He was very thorough, taking the time to assess my overall posture and make precise adjustments to my bike. I 100% recommend getting a bike fit with him if you want to avoid injuries, improve your performance, and simply enjoy your rides more.
Sorted my bike tyre straight away staff friendly
Range and support
The staff at Nevis Cycles were so kind, knowledgeable and dedicated to there work. I've been to many bike shops around the UK over many decades, but this was definitely the best professional experience I've ever had. I would highly recommend Nevis Cycles to anyone. Thank you to John, Ben, and all the staff.
Mechanics have been in the shop for multiple years. They skilled professionals and go well beyond what is to be expected when it comes to customer service.
Helpful and friendly staff.
Easy processes
Stafe are sound, helpful and hold good products
Professional, friendly and reliable
Knowledge of products and suitability for my needs.
Knowledgeable staff who have ridden the bikes they sell (and often own them).