Customer Testimonials
Communication was good from immediately after order, bike is very well built.
Fast service and delivered well packaged.
Quick reliable service.
The second time I’ve called in at the Ilkley store and received instant and excellent service. Other bike stores have a lot to learn by comparison. Top marks.
Met Harry and the guys at the Ard Rock 2025 stand. I was after a new chainring, but they did not stock them at the festival. They did however identify exactly which model I needed and proceeded to take my details and sort me out with the product and festival discount on the Monday after.
Brilliant service, couldn’t have asked for more. Legends.
I went in to look for my first bike and was served by Alex. I couldn’t speak highly enough of him. Great customer service. Friendly, welcoming and gave me lots of information that I needed to make the best decision. I would recommend this store to anyone looking for a bike. Thanks again!
Friendly staff
I was dealt with as soon as I entered the store and my cycle was repaired urgently. Thank you
Very friendly, knowledgeable and professional people
Thanks chaps
Great customer service.
Super friendly and trustworthy
Great team, great advice and the work on my Dawes Galaxy was just so good! Thank you
Great service very knowledgeable and helpful staff
We hired 2 Trek Rail's -
Great bikes, friendly staff (as usual).
Fixed a minor issue with the dropper post cable at lunchtime.
Could not be better.
Excellent, professsional service of my somewhat neglected bike. Everything explained clearly and the work carried out to a high standard.
Everyone at the Trek store was very friendly and helpful throughout. I really like my new bike and accessories.
Great service, quick , reasonable price and excellent quality of work
Great service and friendly staff.
Great bikes and very helpful staff.
Good team working there, always finds time to help and never hesitates to find the best deals for you.
Great products & fantastic customer service!
Great service - excellent hire kit (levo) - lovely people - awesome day out
Very helpful and knowledgeable, fixed my sons bike in rapid time.
Personal service with excellent knowledge of current and products.
We purchased a Trek exe mountain bike which fits our needs perfectly, we currently own three Trek bikes between us because the quality of the product for the price we paid is exceptional value for money, we placed our order with Alistair who was very polite and helpful, he then called us back to let us know that the bike was built and ready for collection, when we arrived at the shop Alistair was busy with another customer so he passed us over to his colleague Oliver who spent about an hour with us setting up the bike including the pressure in the suspension front and rear, rebound, tyre pressure, seat height, reducing the handlebar width which meant moving the gear levers, seat dropper lever and the power control switch, he also fitted new lights and grips, nothing was too much trouble and all the staff in store were extremely friendly and looked like they really enjoy their work, when we left our new bike was absolutely perfect and we enjoyed the experience of buying from a shop with quality personal service instead of online, we definitely recommend Big Bear Bikes in Pickering, we couldn’t be happier thank you.
I bought a new bike from the guys at York Cycle works. Unfortunately I've had a few manufacturing problems with the bike. No fault from the shop, however they've been amazing getting the problems sorted. I've had several new parts fitted to the bike. Good communication great service and a cracking set of lads.
Great and friendly service from a really knowledgeable team in the shop and the workshop
Great customer service friendly staff very knowledgeable very nice bikes ensure happy customers
This has always been my go to cycle shop. Great team who are always helpful with their advice and support .
Friendly, knowledgeable staff.
Efficient reliable service , great price !