UK

Customer Testimonials

Report a concern   February 9, 2026 — Rated 10 out of 10 by N.C. Mountain Mania Didcot
What do you like about our products and services?

Always really helpful and offering additional suggestions without being pushy. Always happy with the service and my bike always works a lot better after a visit.

Report a concern   February 9, 2026 — Rated 10 out of 10 by Jim Gardner The Edge Cycleworks
What do you like about our products and services?

Great shop very friendly staff who do everything to help.. I will not use any other cycle shop.

Report a concern   February 9, 2026 — Rated 10 out of 10 by Stuart Bird Alf Jones Cycles
What do you like about our products and services?

Top marks as always. Had a problem with my back wheel, mechanic looked at it and advised the free hub was gone and needed new wheel. Offered to source one but I chose to buy a new wheel set elsewhere. Wasn't even going to charge me for the work. Friendly and helpful staff

Report a concern   February 9, 2026 — Rated 10 out of 10 by Barra Liddy Beics Brenin
What do you like about our products and services?

Quick turn around, given clear expectations, expertly serviced my wife’s bike and friendly staff. Thanks guys!

Report a concern   February 9, 2026 — Rated 10 out of 10 by A.T.S. Trek Bicycle Bath
What do you like about our products and services?

Informative and non-pushy staff. Helped me buy the perfect bike for my needs and budget.

Report a concern   February 9, 2026 — Rated 10 out of 10 by Paul Patterson Big Bear Bikes
What do you like about our products and services?

Excellent service from start to finish. Took time out to show me various options and ensured I had a thorough test ride. No pressure sale and looked to give the upcoming discount early. Once product arrived took time to run through everything to ensure I knew what I was doing and how to operate the various functions, etc. Will be back, top notch product selection and great customer service.

Report a concern   February 9, 2026 — Rated 10 out of 10 by C.B. Roots Cycles Ltd
What do you like about our products and services?

friendly and very competent staff

Report a concern   February 9, 2026 — Rated 10 out of 10 by H.G. Veloline
What do you like about our products and services?

Brought my bike in for a headset replacement (with the new part) and the work was completed in super quick time in no-fuss fashion. Thanks to the team, always a pleasure to deal with.

Report a concern   February 9, 2026 — Rated 10 out of 10 by A.W. Beyond Bikes
What do you like about our products and services?

Amazing people

Report a concern   February 9, 2026 — Rated 10 out of 10 by Jeff BrettSmith Cycles UK Maidstone
What do you like about our products and services?

They were really helpful with what I needed to get and explain what the best products i needed for my bike

Report a concern   February 9, 2026 — Rated 10 out of 10 by Christopher Brown Wheelbase Ilkley - West Yorkshire
What do you like about our products and services?

The efficiency of the staff and mechanics. They always have time to discuss a problem or offer advice. Work on your bike is always done on time. Very happy with the service I receive.

Report a concern   February 9, 2026 — Rated 10 out of 10 by L.P. Saddle Safari
What do you like about our products and services?

The service was great. I needed advice on certain products and they directed me to products that was suited for me to buy. Very helpful staff.

Report a concern   February 9, 2026 — Rated 10 out of 10 by T.S. Trek Bicycle Bicester
What do you like about our products and services?

Service was informed, professional and friendly. Love my new Trex RSL Raod Shoes!

Report a concern   February 8, 2026 — Rated 10 out of 10 by Steve Leniec Ridgeway Cycles
What do you like about our products and services?

Friendly, helpful and knowledgable. Good value for money.

Report a concern   February 8, 2026 — Rated 10 out of 10 by Simon Jarvis Cookson Cycles
What do you like about our products and services?

I had been finding the saddle on my road bike uncomfortable. It used to be okay and I thought it was just old and in need of replacement. I called into the shop with my bike and had a chat with Rick. He had a look at the saddle, checked the alignment etc. and suggested that it actually seemed okay. He sat me on his pressure pad and noted that things seemed to have changed since I originally bought the bike. Well, I've had a hip replacement operation since, so that could be the reason!
Anyhow, Rick booked me in for a bike fitting session.
So to keep the story short, at the fitting Rick identified my leg with the new hip as being slightly shorter than the other. To resolve the issue he fitted a shim under the cleat to effectively lengthen the leg and raised the saddle slightly so that it is the correct height for both legs!
I'm very grateful to Rick for identifying the problem and fixing it, rather than simply selling me a new saddle.
Nice work, Rick!

Report a concern   February 8, 2026 — Rated 9 out of 10 by A.T. Amped E-Motion Cycles Ltd
What do you like about our products and services?

No hassle with anything and everything sorted in a timely fashion

Report a concern   February 8, 2026 — Rated 10 out of 10 by M.O. Gary's Cycles
What do you like about our products and services?

Excellent, efficient service.

Report a concern   February 8, 2026 — Rated 10 out of 10 by I.Y. Richmond Cycles
What do you like about our products and services?

Thank Anthony and team for taking the time and trouble to sort my bike properly.

Report a concern   February 8, 2026 — Rated 10 out of 10 by S.G. Amped E-Motion Cycles Ltd
What do you like about our products and services?

Will keep going back to this shop. Have been very happy with the bike I purchased and always a positive experience on other visits.

Report a concern   February 8, 2026 — Rated 10 out of 10 by Ioan Jones Wheelbase Lake District
What do you like about our products and services?

The choice of the road bikes was great and value for money and the very helpful staff was brilliant

Report a concern   February 7, 2026 — Rated 10 out of 10 by Jon Taylor Cookson Cycles
What do you like about our products and services?

Friendly and non bias advice ……. Your the customer attitude goes along way ….

Report a concern   February 7, 2026 — Rated 10 out of 10 by Chris Ward Runway Cycling Ltd
What do you like about our products and services?

Good staff good products and a great service

Report a concern   February 7, 2026 — Rated 9 out of 10 by T.B. Cookson Cycles
What do you like about our products and services?

Always happy to help .
Knowledgable

Report a concern   February 7, 2026 — Rated 10 out of 10 by Steven Worrall Cookson Cycles
What do you like about our products and services?

Ordered over phone, dealt with purchase very professionally. Excellent service. 👍

Report a concern   February 7, 2026 — Rated 10 out of 10 by E.H. Wildside Cycles
What do you like about our products and services?

Excellent, thorough service - highly recommended

Report a concern   February 7, 2026 — Rated 10 out of 10 by Will Hutchins Bike Chain Ricci X Saint Piran Service Course
What do you like about our products and services?

Good products backed up with good advice.

Report a concern   February 7, 2026 — Rated 10 out of 10 by F.S. Mountain Mania Didcot
What do you like about our products and services?

I have bought 3 bikes over the years and the after sales service has been excellent. I would particularly like to thank Bailey for his recent assistance.

Report a concern   February 7, 2026 — Rated 10 out of 10 by A.O. Joe Daly Cycles
What do you like about our products and services?

Easy to get appointment for servicing

Report a concern   February 7, 2026 — Rated 10 out of 10 by O.H. Joe Daly Cycles
What do you like about our products and services?

quality bikes and great customer service - highly recommend

Report a concern   February 7, 2026 — Rated 10 out of 10 by M.M. eBike Centre
What do you like about our products and services?

Good service


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