Customer Testimonials
What a knowledgeable friendly and helpful group of people! I have always had superb service from all members of staff here.
Always going the extra mile to help solve issues as they arise.
Knowledgeable staff took my order and arranged for fitting new equipment onto my bike also quickly repaired a gear change problem while in the shop so I was so pleased with the service and attitude of the staff
All very easy and good customer service.
It’s your excellent service particularly from James he is brilliant 👏
Absolutely delighted with the bike I got from GC!
Ciaran in customer service TOP man, helpful and professional.
Got my bike very quickly, in time for good weather, thank you!
Good sales experience with Harry at Staveley Branch, James who did the handover and Matt in the workshop who sorted a derailleur problem (my fault). Would highly recommend!
Knowledgable service
Thanks for fixing my puncture on a bank holiday. Only a small job I know but it was much appreciated when you guys are busy all the time. Excellent service as always.
Really great experience. Harry (Staveley store) was really really helpful and knowledgeable and allowed me to spend the time getting the right bike which was massively appreciated, and the communication throughout was great.
Couldn't recommend enough.
Great bunch - good service.
Excellent service and pricing
Nothing was to much trouble, i would highly recommend Wheelbase for all Cycle services and do not hesitate to ask questions they will reply and they will demonstrate why they give the answers they do.
Outstanding service
Very helpful staff
Very helpful staff. The bike we wanted was relocated from a different store for our convenience
Jimmy was great! The session was so insightful, uncovering a lot of mysteries I’ve been dealing with since starting road biking. I really enjoyed learning, and all the tips and pieces of advice that came with. Thanks Jimmy and CycleFit.
Products are first class and the service is like being part of a cycle team
Wide range of quality products
Good exchange of information. Flexible service arrangements.
Always helpful and knowledgeable. Gave a good estimate of how long my bike service would take and contacted me by phone once it was ready. When I originally bought my eBike there were lots of bikes to choose from and room to try them out in the courtyard.
My go to place for servicing, parts and advice. Knowledgable and friendly staff
The service we received from Dave was great. He ensured we were looked after well and dealt with all our product enquiries resulting in us buying two ebikes.
Very efficient and keep you informed.
I am a customer and had an issue with my bike. They allowed me to drop in my bike and repaired it within hours, getting me back on the road much quicker than I expected. Each time I use them I am reminded why I pass other bike shops on my way to Joe Daly's
Great bikes and friendly service.
Great service, friendly and knowledgeable staff
Always happy to help with my (still!) beginner questions. Bernie and team in the Ilkley store are approachable and won't leave you in the lurch. The wider Wheelbase customer service is excellent too, helping to source my bike from the Lakes store a few years back and ship it to Yorkshire.
Availability of the product and fast delivery/processing of my order.
Great service
Fast delivery great selection of products
Thoughtful and expert advice always delivered in a very friendly manner.