Customer Testimonials
Very friendly reception; service completed very quickly and reasonably priced.
Friendly, helpful, and knowledgeable.
The two year warranty has saved me as this is the third time my fuel exe has been repaired under warranty. The staff are very good and the work is done quickly.
On the flip side, I'm a bit concerned that this is the third time my fuel exe has had to be repaired during the first 18 months of its life.
I asked the store if there was an extended warranty, but there isn't. The store did say that parts that break within a few months world be looked at on a case by case basis though.
If there is any way to have an extended warranty or would be good to know.
Great company to deal with will definitely return thanks
Team was very helpful in answering all my questions regarding my bikes service in addition to keeping me up to date with the work that was needed to be done throughout the time they bad my bike. Very helpful, very approachable, would highly recommend saddle safari for any of your biking needs
The knowledge and helpfulness with the bike and options that were available to my son.
Staff are always helpful and go above and beyond in both shops ( Fonthill & Finglas) to assist.
Great friendly and efficient service great place and people
Always friendly and helpful staff, who clearly know their bikes. Service was booked in and completed within two days.
Dan and his team were very helpful
All great products, not cheap but great quality.
Service from all staff is exceptional!! Don’t often say that when filling out these forms!!
Trek Poole is a fantastic shop , had my 9.7 powerfly serviced this week , very happy indeed.
Well done guys. JA. 10/10.
A very friendly shop. They offer excellent advice, are very patient, have a wealth of knowledge, and have a wide selection of bikes and clothing. I highly recommend this shop to anyone.
Friendly and professional. Also very knowledgeable
Great communication and fast delivery of five ten MTB shoes.
Always looked after and great friendly advice when I need it.
I know I can’t drop my bike down and it will be sorted very quickly, even last minute
First class service and great quality
The one bike I have purchased has been of good quality and enjoyable to ride.
Great service and staff highly recommend
Pleasant person serving and arranged for immediate bike brake blocks replacement. Friendly and efficient.
I’m absolutely delighted with the service and support I received when purchasing my Trek Rail+ 8 Gen 5 eBike on 27th February 2026. From ordering to collection took less than a week, which was brilliant.
Big Bear Bikes will definitely be my go-to bike shop, and I wouldn’t hesitate to recommend them to friends and family.
A big thank you to Oliver for all his help throughout the purchase and for the detailed and professional handover explanation, First name removed.
Clear communication of each step in the ordering process
So happy to find a part for my very old DI2 . Chapeau!
A professional service with knowledgeable individual advice.
Nice to be able to see products in person before purchasing. Especially important when buying clothing.
I don’t normally do reviews but I couldn’t say enough about the guys at CycleStudio Redditch. The service is top-notch and they genuinely want to get you out on a bike but, more importantly for me at least, I was treated like an old friend returning to the store rather than a wallet with legs. Honestly can’t recommend them enough.
Amazing service as always
great efficient knowledgeable service.
Service was excellent bike was repaired as discussed
Every thing that was done was explained to me
This is the 2nd time I have used them and will be putting my bike back there for a service and any repairs that need done
Excellent service, nice people
Work completed ahead of schedule, which was much appreciated. Meant I could get out on my bike both days this weekend.