Customer Testimonials
Friendly services, local feel, great range and selection of products.
Great choice of bikes and good knowledge of products.
The whole package.
Really helpful staff. Fab service.
Speedy, friendly and decent quality service
A friendly set of staff who are all approachable. Any issues can be dealt with swiftly so you aren’t without a bike for weeks on end.
Great service, thank you!
Quick n clean. Jobs a gooden. Big thanks to all at Poole Trek.
Always a very good service from the team. Dan was very helpful yesterday in sorting a problem with my bike plus giving helpful advice.
A really committed and friendly team, working hard for customer satisfaction.
The products (bikes) are great - well made and tuned to perfection, so comfortable to ride. The service was perhaps even better and all done with a smile.
Great choice of products and the paying via Klarna option really helpful too. And when collecting the bike, was given a really thorough run through on using, cleaning etc. A purchase for my 14 year old son who is absolutely loving his new Trek mountain bike. Would definitely recommend Big Bear Bikes!
Joe Dalys is the best bicycle shop on the Southside . For great advice on kids adult , commuter , racing bikes , gravel bikes cargo and e bikes they are superb .
The service turnaround time is super fast , advice on tyre choice wheels etc brilliant I learn something new every time I go there . Their staff are well qualified knowledgeable and take their time with you .
I would recommend them 100% to racers non racers leisure cyclists .
Thanks Name removed
Quick delivery and well packaged.
Quick service and everything was explained well when asking how the work would be carried out to my bike. Great price too! Couldn't reccomend more
Simply the best service!
Staff are very professional and informative and advice is no problem the store is well stocked with cycle equipment and parts would certainly recommend this store
First name removed is the best employee the shop has ever had
Great knowledgeable service!
Helpful and friendly staff and excellent product range.
Staff are very helpful, friendly and personable, remembering what we brought nearly a year ago
Top quality bikes backed up with a top quality service and top quality staff.
Chris and the team were helpful in the process of showing me the bike i was interested in.
Chris then located what I wanted from another store and we agreed a collection date.
The process from selecting the bike to collection was smooth and a great customer experience, with updates on progress.
I look forward to the first ride.
Great people at the store
Service care and pricing information
I had custom footbeds made (these are the 2nd pair I have had made by Cyclefit). The fitter was very knowledgeable and personable. Excellent service from start to finish. Thank you
Excellent friendly expert service on our doorstep here in Wantage, at a fair price.
What’s not to like?
Very prompt service and really good customer service too, would reccomend
Thanks for fitting a new inner tube to my bike so quickly the other day,
Well, We’ve got 4 Trek bikes in our family!
People always very friendly and welcoming. Always want to encourage cycling etc.
They seem to know what they’re on about and we love the shop