Customer Testimonials
Great prompt service and great product
Fast, friendly service
At the Poole Trek store Matt who helped me choose the right bike and gear, and Tom and Alex who helped me get set up, were friendly, knowledgeable, and very helpful. I’m new to the world of biking and tried other shops in the area but found staff didn’t seem interested or take the time to explain things to me clearly. My new Checkpoint bike has been fantastic so far and I couldn’t recommend Trek bikes enough.
Quick to dispatch my bike, arrived on time, very well packaged and protected. Good level of communication about the purchase and delivery. Clear website and to top it off the price of the products is very competitive.
Simply Brilliant. Had what I wanted and at a great price. Ordered and delivered within 24hrs. Excellent 👍
Friendly and helpful staff always a enjoyable experience
Yes very pleased with the help in the shop,and very pleased with the tires I had bought,thankyou
Excellent service on bike
Friendly efficient encouraging
Very fast delivery
All staff seem so ready to explain and clarify things. From sales to workshop everyone has been so helpful and prepared to give time to sort and explain issues.
Very reasonable price, good quality bicycle tires, ordered Wednesday afternoon and delivered Friday.
Great service as always.
Always dealt with very friendly and helpful staff.
E-bikes have just been in for service, and fully explained what was done and new parts changed that were worn, to ensure bikes back to as new conditions for further use.
I had a private coaching session with Damien Sidgwick at Dalby hub. It was fantastic. I was lacking in confidence and skill before I started but after a slow start I soon got the hang of it and was able to complete the blue route, even if I was a bit slow. No way could I have done that beforehand.
Damien was a wonderful coach.
The facilities at the Cylcle Hub were great. A lovely bike shop and a really nice cafe just behind. What an excellent day I had!
The top makes of cycle's and products , will always be a satisfied customer always helpful staff.
Service from Mariana was exceptional. On arriving at the store she immediately recognised me and knew my name and what bike I had, having not visited for over a year ago! She helped me choose the product I needed for my bike, and demonstrated on a bike in the store how to use it. She said I was more than welcome to bring my bike in if I needed any help. On the invoice emailed out, she added a personal touch saying it was nice to see me again, and wishing me best of luck with topping up my tubeless tyres. It is very rare in this day and age to receive such great service..thank you very much 😀
Very friendly and efficient service
Totally trustworthy and very knowledgeable staff. When others let you down this is the team to go to. They will tell you whats needed, do it, test it and the bike's ready when they say it will be - usually just before a Sportive ! Oh, and they are a friendly team too! franco.
Very helpful staff. Made life so simple and would highly recommend their help and service
Everything went really smooth!
5 stars service and delivery
Quality and speed of work
This is one of the best bike shops around by miles ,they do my son's bikes and the work is allways spot on ,they know what what they are doing and very friendly and don't mind giving advice even though they are very busy ,called in last Thursday at 6.50 pm for a couple of inner tubes and it was still open and staff still working away ,also the shop is stocked to the brim and can't really see them not having what you wanted ,great shop great owners and staff
Always on hand to help you out. Thanks again!
Expert knowledge and clear communication
We used e-bike hire and found the bikes to be great, easy to use and handle. What felt like a short introduction was actually enough to get us going.
Friendly and helpful team and good quality service, thank you
Extremely helpful staff, thank you
Staff members were friendly and helpful - thanks!
Great guys to work with. Quality product