Customer Testimonials
Had to do a return and so went to the store. Staff were really pleasant and helpful.
Great service from the workshop, bike back within 24hrs. what more could you ask for!
Charlie is a bike mechanic wizard and the rest of the team are so knowledgeable and helpful
Everyone is welcoming, friendly and happy to answer any stupid questions I might have.
Good service and competitive pricing
Good choice of clothing and accessories
I was in to buy my first pieces of cycling clothing. The staff were very knowledgable and helpful in helping me make me decision.
Excellent service with knowledgeable and friendly staff. That sell a brilliant product
The mechanics are so genuinely helpful, and always willing to tackle small jobs immediately to get you back on the road again. I’ve found this at both Bristol and Bath stores , and it clearly a company culture . One of the best retail experiences - anywhere
Friendly staff and very helpful. Got my bike reoaired in no time at all.
Some nice bikes to look at while you wait too.
Excellent service and great in-depth knowledge of their products.
Friendly and knowledgeable service. A repair was diagnosed quickly and efficiently and saved me loads of time and money.
Staff are knowledgeable and friendly, helpful (bringing bike outside to lift into the car) and professional. The shop has air conditioning, so much nicer for waiting to be served. My repair was done well, with the assurance that I could come back with it for further adjustments if necessary.
Were able to provide a quick service to identify and rectify problem
Booked my Ebike in for s service. Booking was easy. Was told they would inspect the bike first then decide the level of work needed. They telephoned to inform me of what needed doing and gave a price. Prior to collection I received an email with a detailed breakdown of the work carried out. On collection the staff went over everything again. Staff were knowledgeable, friendly and reassuring. I will definitely use County Cycles again.
I have a Trek electric bike which I bring in for a service as needed. Have found the staff friendly & extremely knowledgeable. The work on my bike has been done perfectly - very happy with the servicing.
Good quality
I found how fast the employee was able to tell me the part was in stock and then I was able to make an online order minutes later.
Have always instantly helped with issues that may have arisen with my machine
Came in for drivetrain maintenance. The bike had been creaking from about six different places and the mechanic found and fixed every one of them, even though that wasn’t what I’d asked for. It came back silent and smooth, feels like a new bike.
The thing that stayed with me was him telling me the cassette was fine. He could have said it needed replacing and I’d have paid up without question. Instead he just told me the truth and did the work that needed doing. That’s the reason I’ll be back.
I never caught his name, I’m useless with names, but he was great throughout, explained everything, and clearly takes pride in the work. Whoever he is, he deserves to know it was appreciated.
Good friendly service
Excellent service, very experienced staff, who consistently offer high quality advice.
Very helpful, friendly and efficient.
Excellent service, brought items from another branch for me to collect locally
SERVICE EXCELLENT
HELPFUL AND COURTEOUS.
I've arthritis in my hands and finding it difficult to change a tyre /puncture spoke with the lads in service and suggested tubeless tyres.
Friendly, knowledgeable and approachable team. Very helpful during my bike fit. Talked through my options and set up and answered all my questions in a simple and easy to understand way. Non pushy approach and worked with me to get what was best for me with my budget. Everything was explained and suggestions made for future progression. They couldn’t bhave been more helpful. Even had a cuppa and cake while I waited. Fantastic service all round. Thanks to all staff that made me feel welcome.
Non bike related but I need to mention the amazing artwork on sale!!! Definitely worth a look.
Thanks all and see you again soon.
Poole Trek store staff were amazing from the moment I stepped foot in store, second to none customer service helpful and answered any questions I had. Hosnnest with the type of bike I was after and didn't try to sell me the most expensive bike like most bike retailers would, i did my homework went about multiple big name bike sales stores and tried many bikes before i settled and decided on the bike I finally purchased.
I chose to upgrade my chainring to enable more speed while keeping the gearing which they helped out and price matched parts in which I additionally purchased. When my bike arrived I booked an appointment to collect and have the adjustments made for me and even when I needed to take the seat off after the came and assisted to allow me to know exactly where to place my seat once I got home.
I could not ask for a better team extremly helpful, polite and if I was to buy another bike Poole Trek store would most definately be the place I would go to acquire all my bikes moving forward smooth and easy process from start to finish.
Please pass on my thanks to the team.
I know nothing, and you have advised and guided me to the right quality products for me
Ride on Air were very flexible in holding my bike for an extended period.
They provided valuable guidance in use of my bike warranty.
Their communication was excellent, always responding immediately to my questions.
Very happy.