based on 3795 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My bartender was amazing. She knew the menu.
Food was too salty, could use lsss salt
Good food and good service
Great food!
Waitress was fantastic. Food and atmosphere were great
The food and service is always amazing
Service excellent, wait staff attentive, FOOD was HOT and FRESH....Front of the House lacked common sense--we stood in the Lobby for a GOOD 5-7 mins with no one in front or behind us, lots of open tables....lack of knowledge of how to greet, seat and handle new customers. The manager even came over to the guy and ask what he was doing? But never seemed to know either what was going on and speed up the process. It had been awhile since we had been there before due to similar things like this. You guys need to get it TOGETHER! LOVE The WINGS, HOT CHIPS!!
Great service. Great food.
Always good
Love the staff there and the food never disappoints! Plus u can't beet those drink deals!
New app/website is not user friendly- when ordering tenders, 1st required option did not apply to my order, but I was required to make a selection (I chose sauce on the side, but I didn't want any sauce or extra crispy). Question either needs to not be required or have a "none" option.
Ordered chips "semi-floppy." They were VERY floppy, even undercooked.
Otherwise, food and service were excellent.
Everything. The sweet hot tacos were terrific!! The buffalo fingers were very good -- One suggestion: put a knife in with the spoon and fork. They are so big they need to be cut into bite size pieces.
Thank you so much!!!
Sweet potato waffle fries were partially burned. The serving size was very skimpy. I have eaten inside and received a better serving size.
Wings are prepared just as I ask; ordering is easy; the wings taste great; the order is ready in a reasonable amount of time
Unfortunately we have had 3 poor experiences in the past year and a half. We have been there 3 times. Once the food order was given to someone else and instead of double-checking on our order they kept telling us "it was in process". Until my husband insisted and they realized our order was gone. A 45 minute mistake before he was able to get our food that should have been ready when he got there. I can't remember the second time but he reminded me it was another poor management situation. Third time, I placed the order and went to pick it up and the entrance area was full of people waiting to be seated. However there was no one in the front of the business. After a minute or two I went to the bar and asked to have someone come up to the front. She said she would tell them but I'm almost certain she didn't. After a couple more minutes the hostess came up to the front carrying two takeout orders. I let her know that there had been no one in the front and at least one family walked out because no one came to seat anyone. I specifically said they had lost business because they didn't have anyone in the front of the building and she acted like she couldn't have cared less. There were still people who had no been seated standing there and the front was completely empty. I think one group had more people coming but I also heard they were in a hurry. Y'all better go somewhere else if you are in a hurry. Based on my experience of how poorly the front was handled, I won't go back even though we liked the food. 3 visits, 3 poor experiences. 3 visits months apart and each time the management of the business was the problem.
Good food and great service
Things were ok
Everytime I order the classic chicken nachos there’s an issue, they can never seem to get it right, normally I order to go but this particular day I dined in, not please at all
Easy ordering and pickup. I ordered for 4 people and the staff kindly wrote the names of everyone’s foods and condiments so it made passing the food out super easy. Also, the order was 100% correct! The taste and quality of the food was perfect as well as the portion size! Keep up the good work! I always look forward to lunch when it’s going to be ECW+G!
Our food was great
My wings was just the way I order, hadn't been in a while. Extra crispy, extra sauce they were perfect
Great food
Vary the menu more often.
Cheese steak hoagie! You’re really stretching it to call it steak! How about some real little girl touches live so real meat.
Quality quality counts……, Cleaning
Burger was top notch, as always. Our server Ashley made our dine in experience all the better.
I have been going to ECW since it opened in the 90s. The quality of the wings has deteriorated tremdously the past few years and honestly I think I am done with “maybe next time will be better”. I thought it was just the Reynolda location but it has been the same experience at Country Club too.
Food quality & service
The wings were cooked crispy and they were delicious. The staff at the front is always nice.
Great food
Food and time with my son
Great Customer service, Olivia took my phone pick up order, very nice and professional, I was also able to thank her when I picked my order up.