based on 9229 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is very professional and the restaurant is very well managed. Lori Galbreath
Food
Worst website I've ever tried to navigate. Struggled for over 30 minutes trying to place, and pay for, an order. Finally called the store and placed my order manually.
Great food & service
The waitress was great and the food was very good đź‘Ť
I ordered 60 wings. When I went to pick them up I was told to wait for my sides, no problem. I was handed a bag and was told " I can check my wings while I wait". Everytime the associate goes over them with me, not this time. To make it worse there were 4 people just standing behind the countrr chatting, including the lady who told me to check by myself. I had a question and I watched an eye roll as 2 associates stared at eachother. VERY DISAPPOINTING & UPSETTING! Sixty wings is a big order and I was treated like crap and I didn't matter!
Great food & great service!
Service and food r great
I paid 99 cents for the wings to be extra saucy, and in turn they were even less saucy than normal. They were overcooked and extremely dry.
Food was cold the last two times I’ve done an online order. Yesterday’s boneless wing portion was on the smaller size as well.
Good good and friendly service
Over the phone across the whole board what you may order is excellent
Wings were not hot, so weren't freshly made,, chips were soggy with grease
Food was great. Chicken cooked perfect.
This ECW is not as "nice" as some other ones. The location, state of the building, and the service are all indicative of that area of town. Building renovations including lighting, parking lot clean-up, and staff training could all be beneficial
The food and service were great
Great food
Great communication and customer service, food was Great!!
When you walk in.. you are not greeted. 4 wait staff look at you and go about their business. At least say- hello- someone will be with you soon. We had a party of 2 this time. Line was 10 people long- No one acknowledges you until the host comes back. The food was amazing. The waitress was great this time. Thanks.
Food is always delicious and the staff is always friendly
The staff was amazing, and the food was excellent. I also really appreciated that they gave a special birthday reward that was more than just a simple dessert. They truly made the experience feel special, and I’ll definitely be coming back!
Everything the food was delicious. The waitress was on point. She didn’t miss anything. She was very caring. She kept coming back and checking on us and I just really appreciate that.
It was good but the chips came out cold and soggy
Very good
Friendly greet as I walked in and asked to help me
Foods great! Y’all needs to get the ventilation fixed in there though…. Too smoky
Beautiful service
The waitress was great and the food was amazing. I always have trouble deciding between the steak philly and the philly steak flatbread.
Everything was fresh.
Very friendly staff, prompt service, very clean. My favorite item is the Buffalo Lettuce Wraps W/O the lettuce, has the best overall seasoning