based on 9229 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Loved the new Hawaiian sauce on my wings!! Staff always recognizes me and are so sweet and helpful!
We got there around 9:30pm and were seated right away however, it was probably at least 5-10 minutes we were greeted by a server. I had to go to hostess stand to let her know we hadn't been greeted yet. Food was good. Once we were greeted and served she took our drink order but could have started or asked for apps since kitchen was closing. We got our food and app back to back.
We waited forever for our food and we weren’t checked on during the time we were waiting. The wings didn’t seem to be cooked completely in my opinion. We have been to 5 other locations and never had this issue. The wings have always been cooked thoroughly and the outside was crispy with sauce on the tray where we could roll the wings in it. The ranch dressing was runny and had very little flavor. We probably will not return the this location for some time.
The seat of the half booth we sat in was not clean and had smears of something on them. The pages of the menu were stuck together and made my fingers sticky.
Not pleased with our visit.
Service was good, food was great (corn ribs were delish) but it did seem like a wait for the food, but it was worth it.
My only gripe is that it’s always freezing in there, so we always wear it bring sweaters to wear in there.
Staff is always friendly and welcoming and the food never disappoints
My wings didn’t have enough dry rub or sauce on them and could’ve cooked a little longer
Food and service are always great!
2 orders of hot chips, weren't anywhere near crispy, totally limp. Very little sauce on wings. Husband said my extra hot was hotter than his volcanic.
Wings were cooked perfectly. We ordered food to go and the service was excellent.
Great food, always a good experience.
The employees are very fun. I always have a good time. And the wings are always great.
Everything
The food and the service is always 💯!
The foods always great and top notch.
Service & Meal
Great food and excellent service
Good food in a timely manner.
Ordered online and ready for pick up as expected. No issues
I placed an online order for delivery. The delivery driver basically stole my food. The restaurant did remake my food for me to pick up, they also said they would refund my order but i have yet torecieve a refund.
Food is always good, no complaints about flavor or temperature. Boneless wings were smaller than we normally get at ECW; they were more like nuggets instead of wings. Also we waited approximately 5 minutes in the lobby when we came in and there was no hostess, no waitress and no bartender to be seen. We finally went to the open door to the kitchen to get someone's attention to come seat us
Wings were perfect and made quick! Customer service wonderful as always. Thank you
I enjoyed the ease of my order and the promptness of when my order was ready.
Food was hot fries was crispy
Great wings as always. Consistently good!
Always great, always great staff
Always great food!
I got food poisoning
Birthday gift certificate, thank you.
Great food like always
Burn less food. This is the second time back to back that we came to eat and the restaurant was smokey.