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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I realize my carpet is worn but I can still see the paths that we were trying to get rid of and I was hoping for better results.
Well, you're company is called "Zerorez" I was told that your product is only treated water, and your cleaning gets out what others leave behind. After my carpets dried, they are not as soft as they once were, and it feels as if there is residue on my carpet. Also, the technition that did the cleaning warned us that we should use the treatment for pet stains. He told me that without the treatment, the cleaning would only make the carpet smell worse. I got the treatment, it cost me $90 extra for the treatment. I feel that the advertising is misleading, also, I really wish the customer service representative that I talked to on the phone would have asked me if I had any pets, and let me know about the treatment. However, it is my fault because I should have researched your company and your product much more before making a decision.
Spots reappeared within 24 hours in spite of using fans to assist the drying process as suggested by the "tech".
I plan to call back Monday and give an opportunity to re-clean.
There was actually a blue stain left on my carpet from the blue cord on the equipment used. When I asked the tech if he was going to make sure that came out he said oh yes that will come out....
I would only recommend Zerorez to a friend if they had a very light superficial job, not pets. And then I would request the first tech, Chad. The energy he spent may have been misplaced because my main objective was the hallway, not the 'mystery spot', but he is a hard, sincere worker and I would trust him to do the best job he knew how.
The second tech who came out, Seth?, told me that pet treatments don't really work because they are just superficial and that pets can still smell the odor through the pad and will go right back to the same spot. He said without actually removing the pad and tack strips and putting sealer on the concrete and walls right by the soiled areas, it was a total waste of money. But...he was willing to do it again for me if I paid for a second treatment because he could see new spots (even right under where the vinyl runner and doggy pads were, too?!)
Seth said the cost to properly treat with pad/strip redo and sealers was extremely expensive and would only be worth it if the carpet is brand new. He said money spent on the pet treatment was just thrown away and that he would take that money and spend it on odor removers until I was ready to replace the carpet, treating the area properly first. I told him the reason I had the hallway professionally cleaned is because I couldn't afford new carpet at this time.
Seth recommended laminate as the floor covering of choice for people with pets, but I have talked to a flooring expert since and he said definitely NOT laminate, or tile or wood, but vinyl because if animals wet the laminate, no matter how good a quality, it will seep inbetween the edges and the animals smell it and keep going there .
I am on a limited budget and it really upsets me to know that I paid a lot of money for something that is ineffective. My expectations were that professional cleaning would make my carpet better, not worse. Also, if it is certain not to work...which Seth said was the case and it states so on every invoice.....then why offer the service at all? It seemed to me that Seth didn't really want to do anything for me anyway unless I paid again...and even then, it was not guaranteed and likely to make the area look/smell worse afterwards. I didn't get the feeling that he wanted to be here and told him so. I explained to him that it wasn't my idea but that a supervisor had insisted and I had appreciated that they wanted to send someone to spend more time on the hallway. According to Seth I should have had to pay again because there were new spots, but then again, those also would not be guaranteed and if he went over the hall again, the odor and stains would likely be even worse. Well, I took a 15 min call from a friend and Seth was in/out and done with the hall faster than I was done with my call. The carpet was wet, the bottoms of my white socks are wet and dirty, and the odor was worse. I guess he wants to encourage me to call ZeroRez again?
Honestly, I as I said earlier, I really did like the first tech,Chad, so much that I actually would call and ask for him again. I wish that he had spent the energy on the hallway instead of the mystery spot, but he is a hard worker, and honest, and I would give him another try. I really do wish I hadn't spent an extra 120 hard earned dollars on this very disappointing experience. If it wasn't going to work...and according to Seth, it's pretty much a sure thing that it won't won't, as clearly stated in the small print on the invoice...I just can't understand offering the service if it is likely to not work. Maybe it could be done right,I don't know? According to Seth, unlikely, and according my experience, it didn't.
At this point, I totally agree with Seth's recommendation to take the money and spend it on odor removers until them. My expectations were that a professional cleaning would make things better, not worse. I won't be taking his recommendations on laminate flooring, though.
If I ever have new carpet, no pets, I would might call and ask for Chad. He may not have cleaned the hallway as thoroughly as it needed to be, but he is a hard worker. He did put a lot of energy into the mystery spot area in the living room. While I would have appreciated if that same energy was spent on the hall instead, because that was my main reason for calling in the first place, at least he spent some honest genuine energy and I would have him in my home again and give him another chance. My experience with Seth has definitely driven home the point, that with pets, money spent on carpet cleaning would be wasted. Thanks a lot. At this point, I would just like to have the money that I paid for a pet treatment virtually guaranteed not to work, according to Seth, so that I could spend it on odor removers and such.
Great service! Very pleased with the results.
I like that they are natural, and it dried very quickly.
that it does not use harmful chemicals
We were very pleased how our carpets came out! Our living room/office, hallway and our teenagers room was cleaned. AMAZING! Between the cats and the teenager, the carpets had their share of ick on them and Zerorez truly came to the rescue. We also were taught that by cleaning the carpets ourselves we were just leaving soap scum on the carpets and that's why they kept getting dirtier every time we cleaned them. The gentleman who came and serviced us was very professional and genuine.
Thank you so much for carpets that look almost new again!
The friendly attitude of the technician, Anthony. He did what he said he would do, and made the carpet like new. I am somewhat disappoited that some of the spots have come back, but have been reassured that he will take care of them.
Staff dedicated to customer service and doing a quality job.
I THINK YOU ARE VERY EXPENSIVE FOR WHAT I RECEIVED. How do I know the tec did what I paid for. He was here for all of 45 minutes. There were some spots that did not come up. I doubt id I would recommend you because of your price.
The service man, Joe, was extremely nice and helpful. He gave me estimates and did not try to push me on things when I told him I had a budget that I had to stay within.
Did not care for the representative who cleaned my carpet. He did not talk to me hardly at all and wasn't interested in making sure I was happy. Was a completely different experience from the previous time Zeroez was here. I would recommend zerorez, I would just make sure they did not get the same guy coming to their home that I got.
They are chemical free and they do they job!
No chemicals,and the carpet always looks great! Plus the servicemen are always very professional, and knowledgeable.
Ricky did a great job, very professional and arrived at the scheduled appointment time!
They left no residue on my carpet to attract more dirt. Your technician was very professional and friendly. He did a great job. This was well worth my money and Ihave already told several people at my office about your great service.
I liked that my carpets were steam cleaned and left only damp without residue and the best part is they were dry within a couple of hours. Tyree was very efficient and I would use him again.
The detergent free cleaning solution, how soft my carpets feel, like when they were first brand new
The Carpet is always very clean and odor free.
Great service on the carpet cleaning and very short drying time. Looks great for carpet that is about 10 years old.
Awesome customer service and amazing results!
I love the idea of being able to sit or lay down on my carpet without worrying about chemicals getting all over my skin. I also think the carpet looks new again even though it's 8 years old. The tech was very nice and well informed. It's also great that you don't have to hook up to my water source and that I don't have to move my car from the driveway for cleaning to be done. Overall the price is reasonable for the service, however, I think the pet treatment pricing is way too high. I really feel you should alter your guarantee, if needed, and include pet treatment areas as part of the normal service. I know very few people who don't own pets and very few pets that don't occassionally have accidents. Bottom line, I will call Zerorez again for carpet cleaning.
We so apprecited the wonderful work Mike did on our carpet. He was very friendly, professional, and informative. We would highly recommend Zerorez to all of our friends and family.
We were very impressed with the work ethic and professionalism. We have already recommended Zerorez to our neighbors. We also thought Tyree was outstanding!
The technician was very professional and did a thorough job of cleaning the carpets.
Great customer service (technicians are always friendly, on-time, and deliver a high quality service); carpet cleaning that is safe for the kids and pets; reasonable prices and discount offers.
Great workers and fantastic results
The tech that cleaned my carpets was Terry. He was very nice and professional. He answered all my questions and helped me to know what additional treatments my floors needed to get the best results.My carpets looked great when he was finished and the house smelled great also. Thanks
Carpet smells like dirt, told me that in order to get it to smell better I would need to pay in excess of $500.00 for my 600sf of carpets. Cleaning special is a "bait and switch".