What our clients think of us!

Everything went smoothly from reservation, through a couple of weather-related rescheduling calls, to cleaning. Your staff couldn't have been nicer. Terrell called 20 - 30 miniutes before coming, cleaned three rooms efficiently and explained your new air filtration system. The carpets look great!

Stains are removed with greater success than any other service. The technicians are always very informative and respectful.

The technician showed up on time, and did a good job cleaning our carpet. We are much happier with your service compared to the "other" guys.

polite and on time, my rugs get clean each time

Very profesional

As the name says, no residue!

Clean smell and the carpet doesn't stay wet for days! Very friendly, professional and knowledgable technicians!

Being a return customer, I am extremely dissatisfied with the look of my carpet this time. I have been vaccuuming up a white powdery substance every since Zerorez was at the house. Zeroez is leaving behind residue! Having used you in the past, I do not recall this being an issue. I called also to inform them about a huge oil spill from the truck. After being told to put down kitty litter and they would be our in a day or two - I still have a stain and kitty litter. Overall just very dissappointed with the service this time around and not sure I will be back.

The technician was very nice, timely and conscientious however I feel that the process is not long enough; This is the third time I've had you come out. I vacuum longer than the shampooing took; It took approximately 20-25 minutes to shampoo 3 rooms; that is actual shampooing time. I may be very wrong, but I don't think that is enough time to do a thorough job. While the carpet looked good at the time, in all fairness, it was wet and you really can't see if all the stains came up or not.

I liked the service and the quality of work that may my carpet looked as new !!!

I liked the service tech. I thought he was outstanding. He did a very good job. I would want him the next time we use your service.

I did like the way it smelled so clean and the carpets felt good but there was an additional charge after it was done to add back in the stain protection on the carpet that wasn't discussed prior to the work.

On time, courteous, free of harsh chemicals

The treatment took nearly three hours when the estimated time was 1.5 hours. Due to the length of the treatment we were not able to work that evening and lost business from our 3:30 and 5:00 pm clients.
The technician did not bring a ladder to do our HVAC system. Thankfully we had the vent covers off but they were not put back on.
There were 7 small paint chips on our corners from the hoses. We just had our new home painted four days prior to service.
Nearly half of the stains did not come out.

We would like to have our money refunded. We spent $535 on poor work and we lost $300 of business ourselves.

We heard so many great things about Zerorez and are extremely disappointed. Thankfully Scott sent another technician to replace the vents two days later. Unfortunately, I never heard back from him concerning our request for a full or partial refund. It will be two weeks tomorrow. I was concerned for Zerorez when Scott mentioned the company was worried about the trucks freezing last week due to weather so I did not call again and was patiently waiting a reply this week. It has been four days since the weather returned to normal and I still haven't heard anything from Scott or the owners.

We would love to be able to say that Zerorez fixed all of our complaints and concerns and hopefully refer our friends, family and our clients to Zerorez. Currently, I would not want to send anyone to your company for service.

Very clean- no odor (except for the sealant on the tile grout, but that REALLY needed doing, so was willing to put up with some odor.

The service I received from the technician was excellent. The cleaning was very good. The thing that ZeroRez could do to improve their Customer Service is to improve their communication between scheduling and the technician.

I had an appt for the technician to arrive between 2-5. My mother was waiting at my house beginning at 2 p.m. At 4, I called the main number to ensure someone was on their way. The scheduler said yes, he would be there by 5. At 5, no one had arrived. I called again, and spoke to a man this time. He said the technician was running behind all day and would be on his way shortly. The technician did not arrive at my house until 6:15 p.m. While he was courteous and professional, I was extremely frustrated by the lack of communication. When he arrived, the technician said that he was told to arrive at my house between 3:30 and 7, and infact, could have been at my house at 3:45 if the main scheduler had told him.

ZeroRez, I had high expectations for your services. The cleaning was great. the communication and the service delivery was very poor. Please improve your intra-Company and Company-to-Customer communication.

I love the fresh clean smell. It it's not a chemical or perfume smell. Just fresh. I am also impressed with how truly clean and "new" my carpet appears, even a week later. Nothing like the other guys!
I truly appreciate Bradley showing up on one of the worst weather days in DFW in 12 years. It was a wonderful surprise to have him arrive safely and very cheerful to do his work! He was very efficient and polite, too!
Although I will reccommend you and your product and use you again, I was disappointed that there wasn't any notation on my sales order mentioning the $100 Fullers g.c. as advertised on KLUV. When I called, the sales girl said that I did qualify and would make a note on my order. Bradley called and spoke with customer service who said they would take care of it; however, I haven't recieved anything.
Thank you again for the wonderful service and the clean carpets!
Name removed

Great friendly service! On time! Nice clean carpet just as promised.

Service was excellent and I like the way our carpets responded to your cleaning style.

No soap products used. Carpets look like new.

No residue system

Everything. I was so pleased with the results and the personnel. Thank you!

Friendly, knowledgable, fast

Right after the cleaning I mentioned to the tech that it didn't look as if the carpet had been cleaned at all - other than it was wet. He said that it was just due to high traffic. When I asked him if that meant they couldn't clean high traffic areas, he then stated that it was just the way the carpet was matted. I waited till the carpet was completely dry and gave it a good vacuum. My carpet doesn't look any different than before Zerorez.

Clean, thorough, friendly, efficient

I'm very happy w/the floors but, my Ethan Allan sectional sofa was ruined by your cleaning process. I'm in the process of working w/Zerorez Dallas to have it reupholstered. If the upholstery fabric is no longer available, I have a bigger problem. What about the upholstered pieces covered in companion fabrics? It's possible all my upholstery will have to be redone. I will never recommend anyone use Zero rez to clean upholstery - all because your technician did'nt read the fabic label before he cleaned.

Technician was very courteous and professional. Job was completed quickly and carpet looks like new.

The scheduling of my appointment was done right away and the man who came to clean the carpet was very nice and tried to
remove the stain on my carpet. He was unable to remove it completely but that wasn't his fault. It's evidently just a difficult
stain. My dog brought in a small piece of charred wood that fell through the grate of the gas grill. He was unable to remove it
but he tried. I appreciate the effort.

I have used Zerorez services three times now and have been pleased each time that you have been here. This time you cleaned our tile/slate and it looks like new.

Courteous and professional service. No smell from carpet cleaning and the carpets looked great.