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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There was no chemical smell in my house after the carpets were cleaned.
Carpet is very clean and bright; environmentally friendly.
I know that the carpet is TRULY clean...which is important when the grandbabies come over to crawl around at Nana's house. Even with the bigger grandkids, we always seem to end up on the floor playing something.
I appreciate it that the technician took time to find out what my concerns were and made sure afterwards that I was satisfied completely.
Thorough, neat, well organized, superb results!!!
Professional and good cleaning.
professional way in which appointment was kept and work was done
Friendly, professional, answered my questions
The very knowledgeable and professional service man, Seth! I learned so much from him
about carpets, air filters and air purification. He was punctual and had a wealth of
knowledge about so many things. I felt totally confident in his suggestions. Thanks for realizing the importance of hiring and training excellent employees who are so proud of the company they work for. Name removed
The grout was not cleaned as well as I thought it would and also there was a film left on the tile that I had to continually mop to remove some of it. You can still see a little film and my tile does not shine as well as it did before. I would never have this done again.
do an excellent job cleaning
I placed my service request on-line for the 3 rooms for $119 special. I found out that the cost to clean any spots was an additional $90 per room. And after everything was cleaned, there was an additional fee to protect the carpet. The $119 cleaning ended up costing close to $500!
It also took 24 hours for the carpets to dry before we could move the furniture back into the house. And we had fans running the entire time. One of your selling points (other than the price) was that your system left the carpets basically dry.
I will follow up with Scott on our recent service. The large area cleaned looks somewhat better but are main hallway area spot now looks like we replaced the carpet with a big section.
I was quoted a price and then the technician tells me it is $90!!! per room to treat spots and pet stains. You should have told me that up front. Plus $90!!!! per room is too much. I won't be able to afford you.
The gentleman who did our carpet was very professional, very fast and did a wonderful job.
The technican did a great job and I am very satisfied by the results on the old carpet he worked on. I will most diffenently call you again and recommend your service to others.
I like that you are environmentally safe and Seth was very informative.
I like all the services you offer. I had my tile and grout cleaned and it looks great.
no chemicals and quick drying time
They were quick and very helpful and friendly. And our 10-yr old carpet looks great!
It didn't take long, and my carpet came out very clean. Why did I wait so long to have it done? I highly recommend Zerorez!!!
The technician always arrives on time and is quick and efficient. You also have wonderful specials. One time your technician was even able to get acrylic paint out of my carpet! I've always been pleased with the results!
The tech was great, but I still have spots in my living room area that were not removed.
I like the way the products are all natural. They do not harm animals and children. They do not "gum" up the carpet with cleaners.
I paid to have my back stairs cleaned and you only went half way up and did not tell me.
I like that you do not leave a residue or chemical behind on the carpet. Our carpet looks great so, so far so good. The technician was very good at explaining the services and what to expect. Also, he was very clean about the job. The last carpet cleaning service we used dumped all of their dirty water in our front yard and it spilled mostly on the sidewalk leading to our front door.
Come down on pet cleaning prices. Ninety dollars per room is a lot to just spray a chemical and Hoover it up.
I was just over all disapointed in your phone service. You did not return my first 3 phone calls. The tech left standing water on my wood floors. The carpet took way too long to dry and truly does not look any different than when I use my own carpet machine.
The way my stains were removed and the look of my carpet
It was GREAT!! I could not believe how clean he was able to get our carpet. Very excited!
quick servic nice staff and great work over all.