- Phone: (214) 372-5326
- Visit Website
based on 85284 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The services are thorough, fast, and long lasting. The clean carpet is very soft and leaves the entire house smelling clean.
Service has always been extremely courtious and friendly. My carpets always look fantastic afterward and along with having the sealant applied they continue to look great for a long time, even though we have a 5 and 9 year old. Thanks for your work and dedication to a great company.
He was very friendly and explained the process to me. He was fast and carpets look very nice.
The professionalism of the team and the end results. My carpet looks brand new.
The carpet hasn't look this good since it was installed. Thank you!
Your cleaning procedure really did a good job on our carpet especially the high traffic areas. We will use your service again in the near future. Thank you.
The purified water,no chemical process. The excellent staff/techs you have.
Good job.
The results and the guys that do the work.
I was told my appointment was between 1 & 3. The tech got to my home around 5. I don't like waiting all day.
I also don't like being told the cost would be $150. and it really cost me $340. Other than a love how my carpets and the tech was really nice. Not hAppy with the overall experience.
Allergy friendly. No chemicals
Cleaned very well & I felt comfortable about my baby crawling around afterwards. Seth was the best!!!
Chemical free cleaning. Quality service reps and technicians.
The technician was on time, explained everything very well, and was very professional. I liked that there were no chimicals. My carpet looked great and smelled great also. I will be using Zerorez again.
The service was excellect and my carpet looks like new!
Courtesy of staff.
Way more expensive than I anticipated. I thought the pet treatment at $60 per room (and not much extra effort required) was very steep. My rooms are small and most all of the spots indicated only showed under the special light.
Super clean smelling, removes 99.9% of stains, dries quickly, no harsh chemicals.
Very courteous, punctual and did an excellent job of cleaning my sofa, chair and carpet.
Every one was great to work with. Kelly who scheduled our appointment was very helpful and we actually had our carpets cleaned sooner than I thought we would since the holiday season is upon us. Richard, our technition, was wonderful to work with. He was polite, had a great attitude when we decided to do the whole house and a couch instead of just four rooms. He is very professional and a hard worker.
No smell on the carpets and carpet seemed to dry faster than when we used Rug Doctor.
They were courteous, fast and thorough.
The friendliness and capability of the staff...
no chemical smell.
my carpet was clean for the second time ever. First time being when we moved it. I had my carpets cleaned before, but you could still see the traffic stains. My hallways were so worn and dirt would not come out. You guys did it. I have already told my friends about how great my carpet looks.
Your tech Terry was very awesome to get the job done and explained everything that
he was doing to get the carpet clean the way he would want his carpet done. The experience with Zerorez was a GREAT experience thanks to your tech Terry :>)
friendly, personalable and capable staff..my carpets look great and my tile floors look brand new and tbey are 20 years old! Glad that no chemicals were used.
Felt pressured to purchase additional services. Did not see that the carpet was pre-treated as advertised, unless the pre-treated means whatever solution is put on the carpet when the carpet is being cleaned. The last carpet cleaner actually pre-treated individual spots before it was cleaned. The carpet is definitely cleaner, but I do see a couple of spots that might have been removed if they had been pre-treated.
After three prior incredible visits, this last weeks' visit was a huge disappointment and cost more than any previous visits. I have pet stains, which I have had previously, and obviously they have never come out completely, but this time was a huge disappointment.
I also had other stains that were are totally clean.
In addition, after being told that it would take approximately four hours to dry, it was well over 24 hrs. later that the "extra" spot cleanings were dry.
Not sure how either that the price was so substantially higher than before. Anyway, I'm afraid that I couldn't recommend Zerorez.
Appointment was on-time, service very professional.
It was disappointing that the day AFTER my service I heard a radio ad for a "special" that was better than the fee offered to me. Obviously, the company knew that there was going to be that special (4 rooms for $99 and I was offered 3 rooms for $99 and each additional room at $50) and I feel it should have been offered to me as a new customer. What a great marketing tool it would have been to say...hey, I know you signed up at 3/$99 but tomorrow we are starting a new special and we'd like to offer this to you. That was irritating. It makes me feel the company is more about the dollar than customer satisfaction.
terrible work and the carpets stained again quickly and we paid for scotchguard and i dont believe it was done. the first timje we used you it was super great..not sure what the problem was