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based on 83796 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was extreamly satisfied with the service I received.Paul (your service tech) was prompt,efficient,and very polite!I have already refered yor services to several friends and family member's. Zerorez is the only carpet cleaning company I will use in the future!Sincerly...Name removed.........
green treatment and no smell.
The quality of your cleaning is unsurpassed. However, it is much more expensive. I would use your service all the time if it were more affordable. As it is, I use it about 1 of every 5 times.
Service was good,but we still seem to have pet odor upstairs and may need to have something else done.
They were late getting here. I was told that the carpet would not be "crunchy" after cleaning and it is. I was talked into buying the pet treatment, and none of the pet stains are gone. I was NOT told that I was purchasing a non guaranteed pet treatment. I also don't understand why the pet treatment costs so much when it is just something they spray on the carpet before cleaning. Seems to me, that it should come included with the cleaning when you are paying $250 for the cleaning.
I like the fact that you don't use chemicals, the carpet is not soaked and it's a pretty quick process. The technitions that I have delt with have been professional, intellegent and courtious.
you get the job done
The cleanliness of the carpet is not significant to warrent the higher cost.
The service was fine... your "extra" costs like the pet treatment at $90 per room and $5 per step are ridiculous
This method of carpet cleaning seems to work very well. At this point in time, as I keep examining what was cleaned, it appears to be very effective.
the clean
The person who did the cleaning was very polite and efficient. He answered my questions and made sure that I was satisfied.
I like the fact that the carpet is sanitized. Also, spots on the carpet caused by spills and pets were completely cleaned and did not re-appear after a few days.
Very professional and did a great job. The carpet looks and feels so clean. Not like when
the others put soap and it causes the carpet to get dirty quicker.
Glad they suggested about cleaning the couch. It didn't look dirty at all, but it was so dusty. So now it is clean like the carpet.
I would highly recommend Zerorez. Thank you.
The technician was very friendly and knowledgeable. He took the time to explain everything to us. We felt very comfortable having them in our home.
Carpets are beautiful! Will use you again!
All stains, even long standing pet, GONE!!!.. We will have them back every 6 months from now on!!!
Natural, no risidue
Service technician was very thoughtful and knowledgeable. Took the time to explain everything very thoroughly.
Every time I order from Zeroez...you guys come thru!!!! Very happy with the work that was completed, and the tech's(Seth)knowledge...wonderful JOB!!!
The technician did a great job. He spent twice as much time working on the carpet as any other traditional service ever did. So far, I have not had the usual reappearance of the high traffic areas. This is the best my carpet has ever looked since it was new. Thanks
I was amazed that the technician was able to get a red cool-aid stain out of our off-white carpet. It didn't come out initially and he asked to borrow an iron. I have no idea what process that was but it definitely worked. Nice job!
do a better job along the edges and in the corners. Our house was empty when you cleaned it and it ws the only time we will have easy access to get at the edges and corners. Some of them still have visible clods of dust and dirt in them. You still do the best job of any carpet cleaner I have ever tried. But you are also the most expensive so it means my expectations are higher.
Where to begin! From the minute a real customer Service person answers the phone to the time the truck leaves your house, it is an awesome experience. I've used Zerorez many times and this company is A-1! I have an old carpet and a husband in a motorized scooter. You can't get much harder on a carpet that that! They removed dirt that I didn't expect they could remove! The service men were super courteous and did exactly what I asked them to do and more! I would recommend Zerorez (and Have) to anyone with carpet...or furniture. I have had them clean my couch and armchairs and if fabric could sparkle, they would have! Before I heard of them from Jodie Dean, I had used other companies and was NEVER satisfied with the results. Now I am a MOST satisfied customer! Thank you Zerorez...I'll be back!
You provide a very good service.
The friendly and conscience technicians.
Your technicians are always on time, and they do a nice job.
Weel, we had two spots in the livingroom the gentlemen worked on. When he was done, they looked much better, although not completely gone. but we felt it was good enough to sale the house. The next day they came back and are very visisble. We would like to have someone work on them again, if possible. One is a cofffe/cream stain that you should be able to to get out. The other was jsut dirt from people tracking in. It seems like you should be able to get htem out. Neither was organic stain from a pet.
The quality of the work was superior. However, I would recommend that the client have their room measured prior to the service to avoid surprises. Also, make sure the person performing the service comes when appointment is scheduled or communicate well in advance so that the client can make a decision on whether they need to reschedule.
I like the method you use for cleaning carpets and the young man who cleaned mine last
Thursday was very courteous and most thorough. Thank you.