What our clients think of us!

You are a little pricey, but you ready knew that.

We've used Zerorez before and have always had great results. We tried a cheaper competitor once and they were terrible. The carpet felt squishy wet and all they did was soak the carpet and use a buffer, then suck out little of the "non chemical" product. It took forever to dry and I had to vacuum after it finally dried because the carpet felt...like walking on dead grass barefoot. We highly recommend Zerorez. The carpet feels soft and smells clean. We did the pet treatment this time, and he was very honest about the pet stains possibly not coming out, which I appreciated.

Our technician was very courteous and professional. There were no strong chemical smells and our carpet was clean and fresh.

The technician was absolutely awesome! I hope I can get the same one every time. The cleaning was excellent. I am so pleased with the outcome.

Excellent service! Great company representation from the service tech sent to our address. Thanks alot!

I'm going to call. My technician forgot to block up our eliptical and it left a black mark on the carpet. He was to clean it Thursday, but was unable to do so. He was to call me back Thursday evening, but did not. I still need that area to be cleaned again.

I had bad urine stains from my little dog and the technician got them out.

First let me say that Keith arrived on time and did a fantastic job Saturday morning. You are fortunate to have such a fine representative for your company. I cannot speak so highly of others that I've dealt with in trying to get my carpets cleaned over the past two weeks. This is the third time I have used your company and I've never experienced the service issues as I did this time. It is terribly disappointing as you charge a premium for a superior work product but fail to deliver on customer service and punctuality. After the first missed appointment (3/15) Scott promised me a 10% discount on total invoice and the job was rescheduled for 3/19 at 4 pm. At 3:45 I received a call from your office to advise the tech had trouble with their truck, would need to swap it out, and would be running about an hour late. I informed the caller that I had a tight deadline and the work needed to be completed by 6:00. I was assured there would not be a problem. At 4:30 I received a call from the tech (Keith) and he indicated he was on his way. At 5:20 Keith arrived. I informed him of my time schedule. After he reviewed the rooms that I needed cleaned he told me he did not feel as though he could complete by 6:00 so I told him I would need to reschedule. I fully expected to hear from your office but by Tuesday afternoon I finally called you again. I informed your rep that I would be writing a review on Angies list and would like to give you one last opportunity. I asked to be first on the schedule Saturday morning and was assured that the tech would arrive before 9:00. Keith arrived at 8:30 and completed the job by 10:00. When Keith was completing the ticket I reminded him of the 10% discount I was promised on the total invoice. He told me that I received greater than 10% as he treated both areas for pet stains but only charged me for one. I feel this was slightly deceptive in that you do not disclose your price for add on services and I believe alot is left to the technicians discretion. I have very mixed feelings about using your service again. You do provide a very high quality work product but your lack of customer service is disappointing. A few recommendations that I will offer: 1) there is alot of fingerpointing between the techs and the office. From a customer perspective I don't care whose fault it is, the company failed to perform. 2) Disclose your pricing for add-on items, even if it's a range. Your practice of techs negotiating pricing appears deceptive. 3) In this age of modern technology it should be easy to keep your customers informed of where they are on the schedule and approximate arrival time. A 2-3 hour window is not customer friendly. Customers should be notified immediately of any delays. Staff should be available to answer office phones until the last tech finishes their last job of the day.

Have equipment that could allow the cleaner to prepare for last minute requests such as restretching carpet. Also did not put anything protective under the furniture that would protect it from the wet carpet. Other than that, we are pleased.

quality

I did not see any difference in what your competitors offer except better service. The competition sent two technicians to move light furniture and replace all furniture with pads showing they shampooed under the furniture.
Also, fuel surcharge of $6 was added to my bill and there was a big difference with the estimate and the actual charges after service was provided -- $120 more than estimated. Truly all the hype on Zeroez was just HYPE.

You don't use chemicals and the people are fantastic, especially Paul Lara!!

My schedule was 2-5 next time I need a firm time for my carpet cleaning we started at 5pm. otherwise excellent work.

Quick and friendly service. Tyree was knowledgable regarding the product and answered all of our questions.

You only sent one technician who did not move any of the furniture (as you said you would in your preservice email) and clean behind or underneath. Finally, I gave me my sliders and showed him how to move the furniture. Then, he did not have enough foam blocks to put under the legs of the furniture so it would not stain the carpet. Rickey was an OK guy, he just needed help and supplies.

Good service, but the urine treatment is too expensive.

Very kmowledgable staff

VERY expensive with all the add-ons.

Our technician, Joe Martin, was extremely courteous and efficient and did an excellent job making our carpets look brand new.

the carpet looked like new when he finished

Your service makes my carpet just like new every time!

Efficient,helpful and thorough help. Very pleased with the results.

Your technician grumbled the whole time. Did not want to put furniture back. Did not put the little blocks under the furniture until we asked him to. Threw my son's headphones across the room. We were also not informed ahead of time regarding a fuel surcharge. We were very disappointed. We have never had an experience like this from any other carpet cleaning company that we have used. We will go back to Stanley Steamer, they have been cleaning our carpets for years and their technicians are courteous and professional.

no chemicals

there was no odor in the cleaning solution. Our technician, Rick, was wonderful and very knowledgeable.

Carpet cleaning and pet stain treatment and
vent cleaning and air cleaner machine.

The technician was very professional and explained the process and the products. He took a great deal of care to address all stains and difficult dirt spots. My carpets have never looked better. I also have also had you all to take my area rug to clean. I can't wait to get it back, I feel I will be just as pleased with the results of the cleaning process on it too!

I appreciate that you took my dissatisfaction seriously and sent another technician out to do the job correctly. He did a great job cleaning my carpet the way I expected it be done the first time.

No chemicals

None chemical cleaning. All people we have worked with so far have been great ambassadors for your business and makes me want to refer people!