Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83399 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 25, 2011 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look like new when the technician is finished. Prompt and professional service. I have referred many friends, family members and clients already.

Report a concern   March 24, 2011 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that there are no soapy chemicals and that any stains that were in the carpet don't come back. And all of the pet smells are gone!

Report a concern   March 24, 2011 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service from Tyree, over and above. I love that the carpet feels clean, and without soap residue. I recommend ya'll every chance I get!

Report a concern   March 24, 2011 — Rated 10 out of 10 by G.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Brad did a great job on cleaning our carpet.

Report a concern   March 24, 2011 — Rated 10 out of 10 by L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were very please with the service and the job that was done. Tyre was very courteous and did what we asked him to.

Report a concern   March 24, 2011 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez was great the carpet was clean, all stains removed and all done without the use of harsh chemicals! Rick our service tech was great as well explaining everything and taking time to address our concerns.
Thanks
First name removed

Report a concern   March 24, 2011 — Rated 8 out of 10 by S.O. Zerorez Dallas/Ft. Worth
What could we do to improve?

The job was well done and the technician was very nice and professional.

Report a concern   March 24, 2011 — Rated 10 out of 10 by C.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very organized, professional presented, and delivered very effective results.

Report a concern   March 24, 2011 — Rated 7 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What could we do to improve?

My carpet took an unusually long time to dry. I didn't expect over 24 hrs.

Report a concern   March 24, 2011 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

seems to have gotten out most of the stains :) and I was very doubtful.

Report a concern   March 24, 2011 — Rated 9 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the puntuality and professionalism of the techs.

Report a concern   March 24, 2011 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looked and smelled better than new, even the high traffic areas. The techician, Anthony was very professional and polite. He did an awesome job and I will ask for him when I get my carpet cleaned again before the holidays.

Report a concern   March 23, 2011 — Rated 8 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was not called before Edgar arrived. I was told at appointment time that I would be called. Since I had a 9am to 11am it would have been nice to know ahead of time when to expect him. Edgar and I looked over the rooms before he left. I could see stains that could not be removed, because they were chemical stains, but after the carpet dried I found small stains that I thought should have come out. Did not know if that could be addressed. I was very pleased with Edgar. Very friendly, professionaley dressed and helpful. He talked with me about a shower issue, so I would request him to do that Job for me. Thank you Sandra Last name removed

Report a concern   March 23, 2011 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

terrell was very honest and told me i didn't need a service that i thought i did but he suggested something more suitable to my needs

Report a concern   March 23, 2011 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe Martin was very prompt and went right to work on my carpet. He did a very thorough job without rushing the process and was able to restore our carpet to a "like new" condition. The traffic areas became very obvious after I removed our furniture from the room. When he finished, every part of my carpet looked the same as those areas under the couches. He did an excellent, consistent job on every square foot.

Report a concern   March 23, 2011 — Rated 10 out of 10 by J.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free cleaning. Just wish the pet treatment was a little cheaper. I was impressed with the level of cleanliness provided by your company.

Report a concern   March 23, 2011 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Just that it leaves our carpets looking original and not quite so worn.
PLEASE have another special 3 rooms for $99 for next year and we will commit to doing it again then.

Report a concern   March 23, 2011 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

prompt and friendly service

Report a concern   March 23, 2011 — Rated 10 out of 10 by J.A.R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our house now smells clean and the carpets look great. Tyree was outstanding in his service and professionalism.

Red and Name removed Goldstein

Report a concern   March 23, 2011 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mr.Tyre, was very friendly and professional. He asked if, we had any concerns or anything he, should know about a our carpet. HE EXPLAIN WHAT HE WAS GOING TO DO AND HOW IT WORKS ON OUR CARPET. He left our carpet dust free and clean.

Report a concern   March 23, 2011 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, no residue means no toxins for my family or the environment--yea!!

Report a concern   March 23, 2011 — Rated 8 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your technicians left residue all over our furniture from cleaning the air ducts - this had not happened previously. They were not as careful with our main air vent either, bending the vent when they expected and returned/cleaned the filter. These are errors that we now had to fix/correct. I was actually surprised that this occurred.

Report a concern   March 23, 2011 — Rated 10 out of 10 by M.A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Earth Friendly, Professional and Efficient.

Report a concern   March 23, 2011 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Carpet looks new again and Joe was able to answer all my question and was very courteous.

Report a concern   March 22, 2011 — Rated 7 out of 10 by Y.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Before an oriental rug is brought back to the owner, have a supervisor check it out. The first time it was returned, it was awful. The second time, it was great, as it should have been. Otherwise, the regular carpet cleaning was done professionally and I was very pleased.

Report a concern   March 22, 2011 — Rated 0 out of 10 by T.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

ZEROREZ quoted me a price for a specific service...the service man didnt want to do the job by himself and i was told his supervisor agreed to send another man but i would have to pay $99.99 more for the job i had already been quoted a price on.that is bait & switch in my book(PRETTY SURE THAT IS ILLEGAL)..couldnt possibly recommend such a dishonest co. to anyone i cared for..or anyone as far as that goes..im not through with this matter..next stop is better business bureau and then to 103.7 radio who mistakenly recommend this co. BIG MISTAKE...YOUR CO. ENDED THIS BUSINESS VERBAL CONTRACT WITH ...DONT PAY WE WONT DO THE JOB ...HHHUUUMMMM WHERE IS THE HONESTY HERE???

Report a concern   March 22, 2011 — Rated 8 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Advertisements state that carpets are virtually dry by the time service is completed, however our carpets were soaked in some places throughout our apartment. We live on the 3rd floor of an apartment building and have two huge sliding doors that lead out to our patio. One in our living room and the other in our bedroom. We had to sleep with both sliding doors open WITH fans blowing throughout the night. Still the next morning the were still wet spots throughout the apartment. Our carpets still look as they did the day the service men cleaned them. So if I had one compliant, it would be that I would have preferred that they services men had gone over our carpets to soak up any remaining water.

Report a concern   March 22, 2011 — Rated 10 out of 10 by L.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our commercial building carpets look brand new! They were able to remove high traffic area spots and the carpets look great.

Report a concern   March 21, 2011 — Rated 10 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

With four grandchildren under the age of 2 being chemical free was a big selling factor. The service techs were awesome with both knowledge and performance.

Report a concern   March 21, 2011 — Rated 6 out of 10 by L.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

All the stains on my carpet were right where they were after the carpet dried off.

The overall cleaning was not bad though.


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