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based on 83399 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The success of getting very stubborn stains removed and the diligence of Joe for doing a great job.
Front office staff needs to be more courteous and truthful about pricing. They told me there would be an additional charge of $25 Per room
For pet stains. The tech charged $90/ room. I wanted to kick him out of my house! But I had already removed furnitureand taken the day off from work. It looks good but I hate the dishonesty in pricing
If you want me to recommend you to others this must be addressed
On time, reasonable price. Professional technicians
I was charged extra for urine and the smell is as bad as ever
Great service!
Got a carpet clean with coffee and red wine stains. Pretty amazing.
they do a real good job
You are organized, professional, and explain your services to my satisfaction.
Our technician was awesome very thorough!
Excellent result and personnel.
Our service technician was very nice and not pushy. He allowed us to make the call about stains without hounding us.
First of all, I just want you to know that I NEVER take the time to post positive comments even if I've received excellent service. That being said, I HAD to comment on Zerorez and especially the technician, Seth.
I live in a rental house in which the previous family had a pet. The front room always smelled musty when the weather started to get warm. Zerorez was recommended to us by our friends, so we thought we would give them a try. When Seth came into our home, I knew this service was going to be different. He was very personable, but most importantly he was knowledgeable. When he started cleaning the carpets I saw an immediate difference. The carpet seemed to come to life, and the stains were disappearing. A week has passed and the carpet looks amazing. Zerorez is by far the best carpet cleaning company I've ever used. And I know the industry well, since I used to work for one. Just from watching Seth clean, I felt like the carpets were really being cleaned. Not like the other companies where the dirt is just pushed down. Zerorez's technology and system suck the dirt OUT of the carpet!
I can't say enough about Seth. He took the time to look over the job and let me know what he thought before he started cleaning. He was doing such an excellent job that when our neighbor stopped by while he was cleaning she was even amazed. I just wanted to thank Seth and let Zerorez know that they are, hands down, the best carpet cleaning company I've ever used. I will never go anywhere else...and I will always ask for Seth as long as he is a technician. Which probably won't be for very long since I'm sure he will go on to accomplish great things.
Thanks Zerorez and thanks Seth!
First name removed
I like the fact that you do not use chemicals. I have used Zerorez about 3 times now and each time I am amazed at how good our carpets look. Edgar, our technician, was so nice and friendly. He was able to remove oil from the carpet left from my vacuum cleaner. The spots were so unsightly and now the carpet looks new again. Great job!! I have already told my friends that I wouldn't use any other company but Zerorez.
Everytime I think that I spent $1200 to get my carpet cleaned I literally get sick to my stomach. Although I have dogs and many urine and vomit stains that have been in my carpet over the years and much of my treatment cost was for that I am not disappointed for the outcome of that treatment. My house does smell fresher and the urine and vomit stains are not the ones that have come back. The traffic areas and some other spots have come back that came back the previous time you also cleaned two rooms and a hallway for over $500. It has only been two months and my carpet looks horrible. I was told by Terrell that I only needed my carpet cleaned once a year by you all. I have had it cleaned twice since last May and my husband and I are very disappointed. Both your reps were professional and friendly. Both were also good salespeople. Only my main concern - traffic areas and old spots (not necessarily dog spots) came back within a couple of weeks and continue to get worse. The first time I left two messages with your customer service department and never got a call back. I mentioned this to Terrell and he promised me he would follow up with my concerns. I did not want to use you again because I was disappointed in no follow up on your part the first time but my husband was happy with the job you did at our pharmacy and we decided to give you a second chance. I can't believe I paid what I did and got the job I did. I kept asking Terrell for a bigger break but he wouldn't budge. He did say he was going to send us a complimentary spot remover kit - never got that or a follow-up call either. I am so sorry I wrote such a complimentary entry in his journal he keeps - I take it all back except that your people are friendly and professional. The jobm just stinks! A call from the owners would be appreciated (I understand they are your customer service department) and my stain remover kit might help get rid of some of the stains that have already come back. At least this time you did ask for feedbackl. I hear your advertisements all the time on Christian radio - I so much want to call them and say it isn't so. You have a very disappointed customer on your hands!
The carpet looks great and the technician (Tyree) was extremely professional; I will request him again!
Both the products and services were exactly as promised. Was shown how to clean up a spill on the carpet and it works great.
you can get any spot out and new messes come right up. we have used you for years in our previous house and just moved and ya'll were the first people I called. I thought this carpet was hopeless and beyond repair but thanks to ya'll it looks like new. I will never use anyone else and i refer everyone to you. After our friends and family saw the before and afters, they are convienced too.
As far as the carpet cleaning we were very satisfied with Ricky Rankin as our tech and the value he brought us. As far as the rug cleaning -- we are VERY UNLIKELY to ever recommend your rug cleaning service to anyone. The process took 2x longer than we were initially told, I had to call to receive updates on our rugs (for ex: after 5 weeks of them being gone asking when they would arrive...and I still didnt get them until 2+ weeks after that), then when they came there are spots on the rugs that look worn (that were not worn looking before). On top of the untimely rug cleaning they sent 1 guy to deliver an 8x11 rug that goes into a tight room with a dining table & china cabinet. This was too much for the 1 delivery guy and me being only 115 pounds it made for a very difficult time. Now my neck and back hurt from lifting and assisting the zerorez delivery guy who was incapable of doing it himself and this was not his fault. When the rug was removed Ricky had a difficult time removing it, and promised me more than 1 guy would be there to install so I didnt have to lift. I hope that the guy who delivered is okay after this install, he mentioned this was the "heaviest lifting he's ever done". I appreciated his determination to get the job done after I told him countless times -- we'll just do it ourselves when my husband is home. I had been such a big advocate of your company for a while, the rug cleaning experience has severely tarnished that.
The service technician was on-time. You don't leave a soapy residue after cleaning the carpets. The technician was able to get all my spots out of the carpet.
I HAD A PROBLEM WITH THE TELEPHONE CUSTOMER SERVICE, WHICH TOOK ME 3 OR 4 CALLS TO CLARIFY, HOWEVER, AFTER TALKING WITH A SUPERVISOR, THE PROBLEMS WERE FIXED AND THE SERVICE ENDED UP BEING VERY SATISFACTORY. AFTER ALL CONSIDERATIONS, I WOULD RECOMMEND THIER SERVICES
Anthony cleaned and removed spots the first cleaner missed. A one hundred percent improvement that the carpet looks new instead of twelve years old. Impressed with Anthony's attention to detail and perfection.
Your state of the art cleaning process and solutions transformed my carpet! Your technicians are highly knowledgable and resolved my carpet issues. Brad and Tyree both came out and they are wonderful! They are both very courteous, knowledgable and thorough.
I am never disappointed! The process works. I feel that things are really clean and that I have gotten more than my money's worth.
No chemicals; works better than other carpet cleaning; clean and curtious service people.
The process you use is quick & clean. The technition was very professional and polite.
Courteous customer service
I am not as pleased with the last Zerorez cleaning as I was the first two times I had the carpets cleaned at my house.
Have the customer service representative who makes the appointments ask more questions about your carpet conditions and dirt.
The service rep arrived on time and was most courteous and explained the process in detail. I really like the process of cleaning the carpets without any chemicals or detergents. I had just recently cleaned the carpets myself and could not get the real dirty area by the back door clean. Zerorez cleaned it and it looks almost new plus you could see the detergent left behind when I cleaned being sucked up by the zerorez process.
Thanks so much!
I like that your product is safe to use in my home (young child and a dog), and leaves the carpets looking and feeling cleaner than other carpet cleaning companies I've used in the past. I have noticed a slight slip in the degree of attention to detail in the past couple of years, though - on this last visit I had to ask specifically to have my light furniture in my living room moved to clean under it (coffee table, etc.), and had to also specifically ask for blocks to put these items on. In the past, that was automatic.