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based on 84558 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technicians were very knowlegeable, neat, and professional. They did a fantastic job on a 9 year carpet, and made it look and smell virtually new again.
Knowledgeable and friendly staff. Non-toxic cleaning formulations.
great service
No residue, clean smell bs lemon, or some perfume overlay.
Fast service.
I like that there are no chemicals used in the carpet cleaning. There was a chemical wash used on our kitchen tile that had a strong odor and caused my eyes to itch...so strong that I left the house. It would have been nice to know chemicals would be used on the tile before the appt, so that I could have been prepared. I am pregnant, and the strong fumes concerned me, however, once the grout solution was removed from the floor there was virtually no odor. The carpets took about 6 hours total to dry.
Professional, on time, super clean with quick dry time.
Super nice folks. Very capable, very knowledgable!! Really, really nice plus everything but coffee came out!! Imagine three 6 year olds, no carpet cleaning in 6 years. Our carpet was initially called "sunlight", we jokingly refer to it as "dalmation", but, now...we're pretty much back to sunlight...Thanks guys! See you again in November!
Does not leave a sticky, gummy feel to the carpet. Smells great and the most important, my carpets always come really clean. Great job.
Always do a thorough job and the techs are always nice.
Some stains did not get removed as I had hoped.
The fact that they clean without the use of harsh chemicals.
Quick & a good job!
Carpet looked great. Technician was very knowledgeable about pet stains, etc..
AS soon as your representative came thru the door he started in on the "up sell", something I find very offensive. Now we know that your radio adds are just the starting point for a bait and switch operation. The one and only reason for calling a carpet cleaning company is to get dirty carpets cleaned. Just do what you say you can do at the advertised price. Had I agreed to all the recomendations the price would have been around $500 bucks for no more than 30 yards of carpet. Not such a good deal.
You advertize one price and the job is finished you charge 3 times as much.I will not
recommend you to any body.But I will notify the Better Business Bureau
The efficiency and quality of the process and service.
You did a fantastic job of making out carpet livable again. I didn't even like looking at it, much less sitting on the floor, occasionally. Now it looks and smells great!! Thanks.
the only comment I have is that the cleaning head has left a stripe that shows the direction the cleaning head was run. I hope that after several vacuumings the problem will disappear.
Fast and friendly service, the technology used to clean the carpet.
I need to call you. The carpets look better. The living room carpet still smells really bad and we paid extra for deordizer.
You have a great product and have wonderful technicians who want to give you the best service possible. I love the fact that you will come out and retreat if the carpet needs additional attention.
I like the fact that you can see the dirt, as well as soap from other cleanings, coming out of the carpet.
I was happy with Brad the tech, he did an awesome job, once he showed up.
I was called and asked if Zero Rez could come earlier than the appointment, I said ok. Then they DID NOT show up for almost 3 hours.
That started out bad. I was told that a dispatcher should have called me back to let me know a truck had broken down. Which they did NOT. Would like for you to advertise that along with the $99 service you need to talk about the fuel charge.
I have 3 friends at work who would might use you guys, but not sure what type of service would be given to them?
But once again, once the tech show up, he was professional and did a great job. Thank you Brad..
It took several calls before we could get someone to schedule an appointment (we did get a call from the president, that was very nice). When the guy came out he came in and was packing up in 5 minutes of arrival. I pointed out several noticeable stains and he took 10 minutes to clean those. Overall I dont have a lot of confidence that my carpets are cleaned as well as they could be. There are a few lite stains still in my carpet. It's frustrating because I have only 500 square feet to clean but it would be nice if zerorez would have taken more care of us considering it took a half a dozen or so calls to have them come clean my little shop and then take good money for just 15 minutes of work.
Our floors looked so nice and clean. Friendly service
First, the carpet cleaning worked. Go figure?! Second, Seth and Jay were well-trained, professional and relational. They instilled confidence that their services would be successful. Well-done!!
PS How can you go wrong with a company whose acronym brand name works going forward and backward and leaves no residue behind!
The technician was very polite, clean, neat and respectful. He explained everything very well and performed the service in a professional manner. I was extremely happy with the service and the technician who did the work.
We were very pleased with the service and the outcome.
quick drying,and staying clean afterwards
The two gentlemen who cleaned my carpet were very professional and let me know what would come out of my carpet and would probably would not come out. My carpet looked and felt very nice. Thank you.